RESPONSIBLE FOR:
Developing links within the community to further our scams awareness and prevention work, supporting the 50+ community across Northumberland.
PURPOSE OF THE ROLE:
To develop relationships and attend events within the community with key organisations and individuals, to gain support and engagement for the Scams Awareness project and core Charitable Services
THE MAIN DUTIES OF THE ROLE:
The person appointed will work as part of a team of paid and voluntary staff.
• To be an active member of the Charitable Services team.
• To support the Scams Awareness project through attending external events and the development of strong working relationships with community organisations and key individuals in order to source a regular flow of one-to-one appointments and presentations for thee Scams Advisers.
• To deliver occasional one-to-one advice sessions and scams awareness presentations when required, including home visits, outreach appointments, take telephone enquiries and appointments in house.
• To act on behalf of and with permission of clients, including correspondence, filling in forms and seeking information from third parties.
• To manage own caseload with minimal supervision and work in close partnership with other agencies that provide information and advice.
• To assist in developing the knowledge of volunteers and support them with more complex enquiries.
• To assist in supervising and training a team of volunteers as and when required.
• To maintain Charity Log database; keep full and accurate records of work done including case records and statistics, providing reports as required.
• To deliver talks and presentations to local groups about scams awareness
• To work within the Age UK Northumberland/s policies and procedures and to ensure compliance with all relevant service standards and legislation, including for example; external compliance standards; the confidentiality of client information; any other data protection requirements; Health and Safety and monitoring of equal opportunities.
• To develop and maintain effective relationships with clients, their carers and all other key individuals and/or groups, whilst demonstrating a positive commitment to always providing good customer service.
• To communicate effectively by maintaining clear concise and open communications at all times, ensuring your Line Manager is kept fully informed and updated.
• Demonstrate personal leadership by contributing towards continuous service improvement adopting a positive approach to change and willingness to seek solutions to resolve the day-to-day challenges of delivering effective services for older people who live in Northumberland.
• To attend regular formal supervision with your Line Manager and undertake training to update skills and knowledge appropriate to the role.
• Willingness to work outside normal working hours on occasion if required and to participate in promotional, fundraising and income generating events, activities and any other duties as may be reasonably required by the organisation.
• Strictly observe the need to be discreet with personal, sensitive information and adhere to the rules of confidentiality and the Data Protection Act.
• Collaborate with the Volunteer Co-ordinator in ensuring that volunteers are supported in their roles within the organisation to achieve the desired outcomes.
• Any other duties as delegated.
AGE UK NORTHUMBERLAND VALUES:
Age UK Northumberland has devised a set of values which underpin the purpose, objectives and the day to day activities of those connected with the organisation. As such, employees and volunteers, including trustees, are expected to understand and ‘live’ the values of the organisation whilst undertaking their responsibilities and activities. Examples of ‘values in action’ can be found in application packs and in the performance management policy and documents.
The AUKN Values below are relevant and can be applied to both the internal and external environment:
- respect and empathy
- empower
- trust and integrity
- inclusion
- community
Values in AUKN Behaviours - we pride ourselves on:
- showing consideration for all
- being motivated to make a difference and promoting independence
- always seeking to do the right thing
- embracing difference
- building connections
- deliver service excellence
PERSON SPECIFICATION:
Education:
• Essential:
5 x GCSE (A-C) including English and Maths
• Desirable:
NVQ level 3 Information Advice and Guidance or equivalent
NCQ level 4 Information Advice and Guidance or equivalent
Experience:
• Essential:
Experience of managing caseloads.
Working with and supporting volunteers
Experience of working as an Adviser, either in a paid or volunteer capacity
A knowledge and understanding of the needs of older people and issues which affect them
Data management, word processing and IT skills
Contributing to service evaluation
Working in partnership
Excellent organisation skills and the ability to maintain accurate and concise records
Skills & Attributes:
• Essential:
A high level of interpersonal skills and the ability to work effectively with a range of different people
Coaches and leads by example
Customer focused
Able to work in a busy environment
Ability to think creatively, be able to come with innovative, imaginative and engaging ideas and to plan, think and work on own initiative
Sound analytical skills and ability to reflect on own and others practice
Able to cope under pressure
Ability to work in a non-discriminatory way and demonstrate a commitment to equal opportunities
Willingness to consent to an Enhanced Disclosure through DBS check
A full driving licence and use of car for work (covered by business class insurance)
Other Relevant Factors:
• Essential:
A full driving licence and use of car for work (covered by business class insurance)
Car owner-driver
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .