Job context Based at Harrogates Convention Centre the postholder will: Be under the general direction of the Cleaning Services Manager The Cleaning Supervisor will often be working opposite shifts to the Manager Assume delegated responsibility for planning and ensuring the venue housekeeping service meets the specific needs of all Harrogate Convention Centres occupants / users / visitors. Job Purpose: The postholder will ensure the Harrogate Convention Centres housekeeping service is delivered through the supervision of both a team of venue colleagues and a number of external contract suppliers. The postholder will undertake duty management of the venue during out of hours cleaning working and provide assistant duty management during large entertainment events. Operational management: Take the lead role in event cleaning specification and supervision leading and managing 8 direct and up to 50 indirect staff per event Ensure all cleaning equipment is safe to operate and that the team have been trained in its use Reports any cleaning or maintenance issues to the Cleaning Services Manager or appropriate colleague and monitors progress to ensure issues are resolved Undertake cleaning and premises officer duties on an ad-hoc basis to meet service demands to cover any service shortfall, or when instructed by line management Assist the Cleaning Services Manager (CSM) to develop and deliver an effective and efficient building cleaning service Assists and advises the CSM regarding appropriate staffing levels, work practices, risk assessments and team performance issues Recommends to CSM types of cleaning materials and equipment Organises waste disposal to the in venue collection points and oversees the venue waste management function Resource management: Monitors and performance manages the cleaning team and external contractors Allocation of daily work tasks including prioritising, planning and organisation of both venue and external contractors to ensure there is sufficient resource in place to deliver the service specification within agreed budgets. Monitors, manages and reports to CSM regarding staff attendance, absence and timekeeping Supervision and management of additional resources (agency / temporary / casual) to meet service needs as and when required. Responsible for the health and safety of the cleaning team and ensures all relevant codes, including dress codes, are adhered to. Prepares reports for the CSM on any breaches of codes and carries out appropriate training or re-training as necessary. Communications: Deals with complaints and resolves issues referring more complex issues to the CSM and Event and Venue Services Manager. Partnerships: HCC Clients, suppliers and HCC users Property Services Team Systems and information: Maintains an asset register of all maintenance equipment in order to ensure that all statutory requirements for the testing and inspection of equipment are maintained. Supervises the stock arrangements including the ordering and issuing of materials and equipment and ensuring it is available at the appropriate locations. Provides reports on any problems with equipment or poor-quality supplies to the CSM. Manages requests and approvals on MyView, processes data onto Wisdom and other employee data systems. Assists staff where required in the use of systems such as MyView. Uses Ungerboeck to keep track of events at HCC and collates all Housekeeping data into each sperate event on the system.