Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we'd love to hear from you! Join Our Team as a Receptionist (Patient Navigator) at Minehead Medical Centre!
Main duties of the job
In this essential role, you will ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.
What We're Looking for
* A confident communicator with a friendly, patient, and professional attitude.
* Someone who can handle a fast-paced, demanding environment with ease.
* Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
Job Responsibilities
Key Responsibilities
* Welcoming patients and visitors, managing check-ins, and providing appointment information.
* Answering phone calls and handling patient inquiries with empathy and professionalism.
* Scheduling and managing appointments using our system.
* Processing prescription requests from patients and pharmacies.
* Handling patient queries in person, over the phone, and via email.
* Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
* Keeping the reception area tidy and ensuring smooth handovers for colleagues.
* Completing administrative tasks such as patient registrations and updates.
Why Join Us?
At Minehead Medical Centre, we are proud of our friendly, supportive environment. You will play a vital role in providing a safe and positive experience for our patients, while also helping the team deliver exceptional care.
If you are ready to take on a rewarding role where your skills will make a real difference, we would love to hear from you. Apply now and become an integral part of our team!
Location: Minehead Medical Centre, 2 Irnham Road, Minehead, TA24 5DL
System used: EMIS
About Us
OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of 'Improving lives' is underpinned by our core values of 'Putting People First, Working Together for a Healthier Future'.
We are committed to NHS values and reducing health inequalities. OneMedical Group is a national award-winning health and wellbeing company, working within the NHS, delivering high-quality primary, urgent, and community care. We believe in delivering services that improve the health and wellbeing of individuals and communities.
Employer Details
Employer Name: OneMedical Group
Address: Minehead Medical Centre, Minehead, Somerset, TA24 5DL
Employer's Website: OneMedical Group
We reserve the right to close this advert early.
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