About the role
The Role
Our team is the best in the industry – is it time for you to join us? If you're passionate about delivering great service and want to work for a company where we'll help you be your best, GAP wants to hear from you!
The Role:
Based in our Head Office, the GAP One Trainer will ensure that all GAP One Account Administrators are fully trained in all aspects of the hire desk role. You will be responsible for coaching and developing new and existing team members, monitoring the team's performance and call quality and identifying areas of improvement. It is a varied role in which you will also be tasked with creating a GAP One training manual and Personal Development Plans whilst assisting the Team Leader in improving internal processes.
About You
Applicants should have:
•Previous experience in a training position preferably telephone based customer service
•Experience working in a fast paced environment.
•Customer service experience.
About Us
From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
•Competitive salary and bonus scheme
•Up to 20 days annual leave plus bank holidays
•The option to buy up to 5 days additional leave
•Contributory Pension Scheme
•Life Assurance
•Employee Welfare Fund (Company-funded social events)
•Cycle to Work Scheme
•Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
So what next?
If you think you fit the profile we would love to hear from you.
All you have to do is apply with your CV highlighting your current package and salary expectations and we can take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER