Soft Services Manager - Blackfriars, London - £30p/h Have you previously managed a team of soft services staff, and are looking to take the next step in your career? CBW are looking for an experienced Soft Services Manager to join a fantastic team based near Blackfriars, London. Brief overview; Monday - Friday 8am - 5pm Temporary position with opportunity for a permanent position £60,000 per annum (£28-30p/h) Must have experience managing a team of soft services staff (porters, cleaners, etc) Experience within the medical and clinical field would be a bonus Position Concept To provide proactive customer focused management and delivery of all soft services functions We are looking for a positive, experienced, client centric individual with great communicational, interpersonal and leadership skills. Punctual and well presented, team enthusiast with excellent attention to detail. Our client is a newly opened 9 story Life Sciences environment, bringing central London pathology into one place. Duties to include: ➢ People management of site dedicated cleaning, porterage, helpdesk and security personnel. ➢ Management of team working patterns and rotas. Overtime, Absences – Annual leave/ sickness. ➢ Responsible for arranging cover to ensure operations are always fully staffed. ➢ Robust waste stream management and reporting for Clinical, General, Recycling and Confidential waste compliance WTN. ➢ Oversee team input to ELogs CAFM system management, ensuring updates for reactive works and completing routine PPM – required for governance and performance review. ➢ Priorities workload in line with contractual SLA / KPIs in relation individual tasks. ➢ Subcontractor lead for relevant Soft Services led contracts, including but not limited to, lab coat laundry, waste stream (inc Clinical Waste), Occupational health and consumables. ➢ Ensure compliance with Health & Safety legislation and site procedures are always implemented and operated to. ➢ Regular review of onsite requirements and schedules to ensure team are enabled to adapt and conduct their roles to excellent standards. This includes cleaning schedules, daily duty refinements. ➢ Carry out routine internal audits and support stakeholders with external audits as required. ➢ Support Account Manager with strategic planning and innovation development to enhance services across service lines. ➢ Active input and collaboration in client governance meetings led by Account Manager. ➢ Handle and escalate situations proactively with customer sensitivity. ➢ Team Collaboration: external and internal stakeholder engagement to ensure embedded trust, efficient execution, and successful completion of tasks. Personal Specification: ➢ Previous experience in soft FM (min 2 years) ➢ Proven People management experience ➢ Strong leadership skills – active motivator ➢ Life science sector knowledge (desirable) ➢ Strong literacy and numeracy skills ➢ Commercial and financial awareness ➢ Excellent IT literacy skills (Outlook, Word, Excel, PowerPoint) ➢ H&S trained (iosh/ nebosh) ➢ Waste Management (clinical waste desirable) ➢ Experience of working on client (CAFM) management systems ➢ Ability to make effective decisions quickly, multitask and effectively prioritise workload ➢ Adaptable to changes in volume, patterns, and priority levels ➢ Capable of working under pressure