HomeServe are currently recruiting for a Head of Marketing Risk & Governance to join the Marketing Team in Walsall. This is a brand new role that will be working closely with our Compliance & Risk Team.
The successful applicant will have a financial services background, strong Governance & Risk experience blended with a great understanding of marketing. This role comes with no direct reports, therefore, you will be a great leader, but will also be very 'hands on' and happy to manage and do the work on large strategic projects as well as smaller pieces of admin.
We work in a hybrid way, with a requirement to travel into our Walsall office at least twice a week to work with the team. With that in mind you will be located within a convenient commute to Walsall.
The focus of the Customer Communications team brings together all ‘centres of excellence’ that support the wider running of the Marketing function – including delivering brilliant communications, leadership of brand strategy and creative execution, project/ campaign management leadership, research and importantly governance and oversight to support the safe, effective and resilient running of the department – focussing on the best outcomes for both the customer and HomeServe. The Customer Communications Department is made up of three areas:
Brand - Creative, Content, PR & External Communications
Campaign - Management & Production
Governance - Overall oversight of the department, process, controls and risk management
You will be tasked with delivering an effective Risk, Governance and oversight service for the CMO, Certified Managers and the wider Marketing team.
* Support in the delivery of an effective First Line of Defence as defined in the HML Enterprise Risk Management Framework for the Marketing division
* Responsible for ensuring the effective identification, assessment and management of risks across Marketing
* Accountable for the management of the required governance including the organisation and recording of Management Committees and approval forums
* Supplier Oversight & control
* Training & competence – testing and evidence
* Process oversight and control testing
* Business & Ops resilience
To be successful in this role you will need to have the following knowledge, skills and attributes:
Essential:
* Experience of similar compliance, risk management and governance role in a Financial Services Organisation
* Excellent written and verbal communication and influencing skills
* Leadership skills including peer leadership and upward management.
* Strong communication skills
* Experience in multi-channel consumer marketing including Direct mail, Telephony and Digital
* Experience in the creation and approval of Financial promotions
* Capable user of Microsoft Office suite, specifically Word, Excel and PowerPoint
* Able to establish and maintain effective relationships with stakeholders (including CXOs and Directors)
* Ability to influence, facilitate and resolve complex issues
* Recognised training and demonstrated competency in financial promotions governance
* Experience in Operations risk management