Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.
If you are a registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via RecruitmentCampaigns.hdd@wales.nhs.uk
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Hywel Dda University Health Board reserves the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.
Job overview
Hywel Dda University Health Board is looking to recruit a part-time Waiting List Coordinator to join our existing team at Withybush General Hospital.
An exciting opportunity has arisen to work as part of the waiting list team. This role involves working with the admissions staff to book and assess patients for their operations, which includes complex procedures.
This is a challenging and rewarding role that requires excellent communication skills to liaise with patients, relatives, and members of the multi-disciplinary team. Experience in the use of systems such as WPAS and WCP is desirable.
Main duties of the job
To work as part of the Waiting List Management team as a Waiting List Coordinator and provide comprehensive coordination and administrative support service to the Waiting List Manager / RTT Lead and the team.
The post holder will be responsible for coordinating designated waiting lists as required while supervised by the Waiting List Manager.
You will be expected to handle confidential health records both manually and on Myrddin and demonstrate the ability to handle sensitive and confidential patient information, i.e., clinical letters, investigations, and results.
The post holder acts as the first point of contact for all forms of communication for their designated waiting list specialties for the Consultant and medical team from GPs, patients and relatives, consultants, and other hospitals.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire, and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health, and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private, and third sector colleagues, including our volunteers, through:
1. Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli, and Withybush General in Haverfordwest.
2. Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion, and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.
3. Two integrated care centres (Aberaeron and Cardigan, Ceredigion).
4. Community facilities, including: 48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes.
5. Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Detailed job description and main responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 11/03/2025
Person specification
Qualifications and Knowledge
* RSA III or equivalent demonstrable experience of typing
* Knowledge of Medical / Healthcare Terminology
* Experience of working in an administrative / office environment
* ECDL
Experience
* NHS experience
* Working knowledge of patient database systems
* Knowledge of RTT / waiting times targets
Language Skills
Hywel Dda University Health Board operates a bilingual policy. All applicants are invited to apply in Welsh; any application submitted in Welsh will not be treated less favourably than an application made in English.
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