Job Title: Technical Infrastructure Lead Overview: We are seeking a highly skilled professional to design, implement, operate, and manage the UK's technical infrastructure. This role is a key part of the technology leadership team, responsible for architecting and delivering solutions that align with the broader strategic goals of the organization. Key Responsibilities: Collaborate with business units, operational teams, and central functions to implement the organization's technology strategy. Lead the design, development, operation, and management of the UK IT infrastructure, ensuring alignment with business needs and strategic objectives. Play a key leadership role in the UK's technology team, overseeing IT function management. Contribute to the global architecture team, ensuring accountability for specific areas of technology, including collaboration tools and infrastructure such as Azure AD, M365, intranets, and other shared global applications. Lead and manage the UK technical infrastructure team, fostering a high-performance culture. Ensure the security and resilience of UK technology operations in collaboration with the cybersecurity team. Oversee the delivery of UK-based technology elements within global projects. Manage third-line technology resources for the UK. Support technology-related aspects of mergers and acquisitions, from due diligence and cost analysis to post-merger integration and implementation. Additional Responsibilities: Ensure quality assurance of technology designs and operations through active participation in governance and security review processes. Oversee and contribute to the change control process, participating in the Change Advisory Board (CAB). Work closely with industry partners, vendors, and the wider technology ecosystem to leverage external expertise and best practices. Key Performance Indicators: Progress in harmonizing back-office systems, ensuring streamlined and consolidated IT environments (e.g., M&A post-deal technology integration, migration to unified platforms, Azure AD and M365 consolidation). Achievement of business-as-usual (BAU) technology service levels, measured against agreed SLAs. Efficient execution of priority initiatives, ensuring timely resolution of high-priority (P0, P1, P2) issues as per the technology roadmap. Positive staff feedback and engagement, measured using Net Promoter Scores (NPS). Effective operation of technology services that support digital client experiences. Implementation of automation and efficiency-driven solutions, supporting business process optimization. ADZN1_UKTJ