Control Tower Team Leader
Job function/Scope:
We are currently recruiting for Control Tower Team Lead to effectively supervise the DMS team responsible for administration and control of the Security & Distribution Centre Delivery Management System. The role is responsible for coordinating personnel and ensuring the DMS team is resourced, motivated and competent to carry out duties. Based at our Lillyhall Control Tower (S&DC) and Reporting into the Site Manager we are looking for experienced supervisor with a proven track record.
Roles & responsibilities:
* Supervise and lead the team in the control and co-ordination of the Delivery Management System (DMS)
* Co-ordinate all activity and ensure the DMS is fully resourced as required, acting as first line of contact for personnel absence and holiday requests. Ensure that shift patterns are reflected of requirements operations and business requirements
* Manage potential conflict and respond to contractor or customer concerns and complaints
* Handle any system failures and minimise any unexpected downtime
* Support the team and make decisions around the reassigning, updating, and cancelling DMS data
* Provide an interface/point of contact for suppliers and management
* Maintain regular communication with the Site Manager and relevant stakeholders
* Ensure current output/display is maintained and up to date and accurate
* Liaise with client, suppliers, and other stakeholders through face-to-face, tele...