Customer Assistant - Operations/Warehouse - Merthyr Tydfil, United Kingdom
Client:
Marks and Spencer
Job Category:
Other
EU work permit required:
Yes
Job Reference:
c08a7ced2e30
Job Views:
4
Posted:
16.02.2025
Expiry Date:
02.04.2025
Job Description:
The work pattern for this vacancy is:
Sunday 11:45 - 17:00
Thursday 16:45 - 22:00
Friday 16:45 - 22:00
Saturday 11:45 - 17:00
Purpose
* To deliver a great shopping experience for customers, putting customers before task every time
* Champion new ways of working within stores through an open mindset and positive attitude
* Complete tasks and processes that deliver ‘best in town’ standards
* Serve and sell across all channels brilliantly well
* Be the voice of our customer to help us continually improve
Key Accountabilities
* Serve customers efficiently and brilliantly well – on the shop floor and at service points
* Deliver ‘best in town’ standards through presentation, availability, and keeping the store clean and tidy
* Utilise all digital tools and communication channels to do the job
* Share customer and colleague feedback to help improve processes
* Share knowledge and experience with colleagues to support skill and confidence building
* Own learning & development and proactively access digital learning solutions
* Know daily sales targets, priorities, promotions & selling opportunities
* Have great product knowledge to sell and recommend products and services
* Proactively engage with customers to understand their needs and make recommendations
* Understand store priorities and their role
* Complete tasks with pace and in line with SOPs
* Minimise cost and waste through good process practice
* Follow safe and legal working practices
Key Capabilities
* Understand how M&S operates, its strategy, future, and the role played
* Committed to delivering excellent work fast with great attention to detail
* Open to and acts on feedback, asking for it regularly
* Set performance objectives in conjunction with the line manager and in line with business plans
* Accountable for planning and managing work efficiently to meet objectives
* Curious and asks questions to challenge the status quo
* Effective at communicating intentions clearly and simply
* In control of reactions and shares perspectives to create better team dynamics
* Copes well with change and recovers quickly from its impact
* Builds positive relationships by being a good listener and establishing connections
Technical Skills/ Experience
* Contributing to store sales and cost control
* Work across the store to get things done right the first time within timescales
* Comprehensive knowledge of customer shopping channels
* Good level of product knowledge and services across the store
* Up-to-date knowledge of the commercial operation and brilliant basics
* Good level of digital capability and use of digital tools and applications
* Understand customer needs and spot selling opportunities
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