As a Quality Assurance Business Partner, you will support us to provide an outstanding level of service to our teams, enabling us to provide person-centred care & support to all individuals who use our services. We are looking for Quality Assurance Business Partners to join our Quality Assurance team to support our services across our regions. Candidates with a 'Can do' attitude and vast experience within the health and social care sector, including experience as a Registered Manager, are encouraged to apply. Additionally, experience or awareness of Health & Social Care regulation and inspection frameworks is essential, along with a keen interest in driving up quality and promoting innovation within our services.
Main Duties of the Job
As a Quality Assurance Business Partner, you will work in partnership with Regional Managers to drive all our services towards 'Outstanding' quality through ongoing analysis and planned service reviews within your portfolio of services. You will report on service compliance and best practices, aiming to support our services in achieving Outstanding regulatory ratings. We seek candidates with strong coaching abilities and excellent communication skills to collaborate with individuals at various levels, including Regional, Area, and Service Managers, as well as our support functions. Detail-oriented and resilient, with plenty of initiative, you will thrive under pressure and be comfortable with change, all while focusing on delivering high-quality services to the people we support across the organization.
For the demanding but rewarding role of Quality Assurance Business Partner, you must be prepared to travel across the designated region/portfolio of services and, when required, to services in other regions.
About Us
Benefits Include:
A competitive salary of £43,152 per annum FTE.
Remote working with travel to services is required, including overnight stays if necessary.
7.6 weeks annual leave
Group life assurance
Company Pension
Access to nationwide staff discounts for shopping, entertainment, and leisure through Perkbox
Long service and staff awards
Excellent training and support for gaining professional qualifications.
Blue Light Card Discounts
Brainkind is a charity aiming to improve the lives of people with brain injuries in the UK. Our assessment centres, rehabilitation units, and hospitals use expert neurorehabilitation to support individuals in regaining lost skills. We treat people with various brain injuries sustained through trauma, illness, substance abuse, and more to help them recover and meet their personal goals. Our employees are incredibly passionate about their work, fostering a strong team spirit across our services with amazing colleagues who support one another.
Brainkind is a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are committed to promoting a diverse and inclusive organization, recognizing, celebrating, and living our values, which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds.
Job Responsibilities
1. Use the agreed structure to provide regular timely oversight and analysis of quality within all services across your designated portfolio; using a range of methodologies, assess and identify risks, develop agreed priorities, and plans to assess the quality of services within Brainkind.
2. Produce accurate, evidence-based reports in a timely manner, clearly outlining levels of compliance and key priority areas for managers to focus on following a quality assurance visit.
3. Provide practical assistance to improve quality in areas visited and in your own areas of expertise to operational managers in services.
4. Collaborate with Regional Managers to devise updated ways of working to improve quality both individually and in agreed defined groups.
5. Gather, evaluate, and analyze data relating to quality measures using Datix and other sources across Brainkind to improve quality.
6. Carry out formal investigations in accordance with Brainkind's Complaints or Whistleblowing policies as appropriate, when requested.
7. Provide advice on relevant Health & Social Care legislation and good practice to Service Managers to support a shared approach to ongoing quality improvements.
Person Specification
Experience
* Extensive experience and/or a qualification in a quality improvement related field or equivalent skills within another qualification.
* In-depth knowledge of statutory requirements for the Health & Social Care sector, including health and social care regulations and guidance.
* Ability to analyze complex data and investigate problems to develop a range of solutions.
* Experience of being a Registered Care Home Manager with one of the UK regulators (CQC, CIW, CIS, HIS).
* Experience of using quality measures, e.g., internal/external audits, and experience of making improvements associated with such measures.
Qualifications
* Completed the Registered Managers Award (Level 4).
* Educated to level 5 NVQ or equivalent in a Health & Social Care related field.
* Level 5 Diploma in Leadership & Management or equivalent management experience, including quality assurance & improvement.
* Health & Social Care - Professional qualification in Nursing/Social Work or an allied field.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience, £43,152 per annum FTE.
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