Get started with your online application.
The Team
The Trust team safeguards fraud protection for Deliveroo, our consumers, riders, and restaurant partners. We are looking for an analytical Senior Fraud Analyst to join our London-based team, working on a hybrid schedule with three days in the office each week.
The Role
The Senior Fraud Analyst will take the lead on customer and partner related projects and meaningfully contribute to the mitigation of fraud & abuse globally for Deliveroo. You will manage projects by developing prevention strategies and driving key performance metrics relating to payment fraud, abusive refunds & account takeover rates while minimizing impact on genuine customers. You will partner with Product, Engineering, Data Science, Customer Care, Compliance & outsource teams to detect & prevent both fraud & abuse globally. You will be reporting to the Global Fraud Operation Manager.
What you'll be doing
* Own daily customer fraud & abuse related processes, escalations & prevention strategies.
* Lead quarterly programs to reduce the overall impact of fraud & abuse within the business.
* Review suspicious, high-risk activities/customer profiles and alerts to decide further steps/action through fraud management tools.
* Provide subject matter expertise on investigations/escalations to the tech, operations & leadership teams.
* Engage with stakeholders to understand business requirements and deliver strategic fraud prevention measures.
* Build dashboards/reporting lines on fraud & abuse, making strategic recommendations to the business and contributing towards future product enhancements.
* Support the Fraud Operations Manager to maintain and improve internal policies, procedures & documentation.
What you need
* At least 3+ years of experience in a fraud or abuse prevention role at the merchant level.
* Direct experience maximizing machine learning & rule-based fraud prevention tooling (such as Ravelin/Sift/Signifyd etc).
* Experience driving fraud protection process changes, working with a wider range of stakeholders, and measuring the success of fraud prevention-related changes.
* Possess analytical skills with demonstrated proficiency in interpreting fraudulent data using tools like Looker.
* Adept at articulating ideas, theories, and documented proposals to leadership and operations teams, driving impactful fraud prevention projects.
* Demonstrated success in forging robust relationships with external stakeholders, operations teams, and outsourcing partners.
* SQL is preferred but not essential.
Why Deliveroo?
We want to transform the way you shop and eat, bringing the neighborhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way people think about food. We're a technology-driven company at the forefront of the most rapidly expanding industry in the world, so join us for the ride.
Workplace & Diversity
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is experience with (most) food and a desire to be part of one of the fastest-growing startups in an exciting space.
P.S. - Visa sponsorship is not available for this role.
#J-18808-Ljbffr