The Role Due to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our Oldham operations. This is a permanent role with travel across the Greater Manchester area. The core working hours are Monday to Friday 8am-4:30pm. The Customer You will be working on the delivery of a Social Housing project across the greater Manchester area. This role is perfect for someone who is passionate about enhancing customer and client satisfaction. As a Customer Liaison Officer, you will collaborate closely with tenants, providing invaluable support to our Site Team to ensure seamless project delivery and heightened customer experiences. Duties and Responsibilities Lead resident and community engagement initiatives, building strong relationships with local communities. Deliver clear and effective communications to customers and residents about the nature and scope of works. Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically. Coordinate access arrangements to ensure works are delivered smoothly and on schedule. Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions. Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation. What You Will Need Essential criteria: Previous experience of working in a similar role Ability to deal with sensitive situations Resilience and strong negotiation skills Proficiency in Microsoft Office Full Driving Licence Desirable criteria: Experience of working within the Social Housing sector Benefits Competitive salary based on experience with profit related bonus Salary sacrifice car lease OR Motor Expenditure Allowance (£3,500) 25 days annual leave bank holidays your birthday off (34 days total) Sick pay 26 weeks full pay maternity leave Annual pay reviews 8 weeks full pay paternity leave Discounted gym memberships at national and local gyms Up to £3,000 colleague referral fee Vast directory of training on bespoke in-house Learning Management System Private healthcare and dental care Cycle to work scheme Retail and mobile phone provider discounts Who We Are We are part of the Willmott Dixon group, established in 2002 Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of internal and external repairs as well as high quality voids, planned installations and gas services. Alongside our core functions, we have extensive experience in decarbonisation, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon. Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients and customers. We have an established track record of improving communities and creating better places for people to work and live. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. Please apply with your updated CV or contact us at the Recruitment team. Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV's from agencies. If speculative CVs are sent, no fee will be applicable