Customer Advisor
Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here in Developer Services.
Salary & Benefits -
We offer a salary from £24,309 - £27,609 per annum depending on experience. This salary range will increase by 4.5% from 1st April.
Annual performance related bonus
Attractive pension scheme (up to 10% company contribution)
Development opportunities in line with the Customer Advisor progression plan
25 days annual leave plus bank holidays - plus an extra wellness day!
Life assurance cover of 4 times pensionable salary
A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
Retail savings scheme
Online GP service, cycle to work scheme, gym membership discounts and many more!
Location: Bradford / Hybrid Working (2 x days in the office per week - Bradford)
Work type: This is a permanent role working full time 37 hours per week, Monday - Friday, working between a working window of 8:00am - 6:00pm.
We have an exciting opportunity for a Customer Advisor to join the Developer Services Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?
What we do:
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.
We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region and play a key role in the region's health, wellbeing, and prosperity.
New environmental legislation, unprecedented levels of investment, and changing expectations from customers mean that this is an exciting time to discover opportunities within the water industry.
Developer Services works with commercial developers and customers to ensure any new developments have the correct water and wastewater plans in place. You will be the first point of contact for individual customers and developers across both Clean and Sewerage services and see them efficiently through our processes, ensuring we provide excellent customer service.
Where you fit in:
As Customer Advisor, you will provide excellent customer service to Developer Services customers, handling all our customers' calls in relation to wastewater services. You will provide customers with answers to their inquiries at the point of contact where possible or redirect them to the wider department for resolution. You will handle calls from customers requesting or amending a site inspection for wastewater activities and manage all payment activities in relation to the wastewater services.
You will organize your day-to-day workload and update our IT systems effectively. You will work alongside colleagues in Developer Services to provide excellent service to our customers.
What skills & qualifications you will need?
You will have excellent customer service skills, with previous experience in call handling (inbound and outbound calls and after-call work).
You will have previous experience of managing escalated customer queries and be an excellent communicator. You will adopt a customer-focused approach at all times.
You will have excellent influencing skills, able to build up effective working relationships with a range of stakeholders as you will be working closely with our customers and colleagues across Developer Services.
You will have good IT skills, competent in the use of Microsoft Office applications.
A full, valid UK driving license is required for the role as there will be occasional travel required as part of the role.
Although we operate 24 hours a day, 365 days a year, it's really important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!
Do we sound like your cup of tea?
If you're an experienced customer service professional and want to help us deliver exceptional service for our customers whilst protecting the environment, apply today to find out what a career with Yorkshire Water can offer for you.
Please apply online and submit an up-to-date CV and covering letter outlining your suitability for the role.
Recruitment Process:
Closing Date - 6th April, 2025
We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.
We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
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