Customer Assistant - Christmas - Through the Night Operations - Plymouth
Summary
Operations Assistant
All the details
Work Pattern
Wed 21:00-01:00
Thu 21:00-06:00
Fri 21:00-06:00
The unsocial hours premium applies to hours worked between 10pm and 6am.
Under 18 disclaimer
This job role involves working through the night, and we can't consider applications from anyone under the age of 18 to comply with health and safety legislation.
Purpose
* To deliver a great shopping experience for customers, prioritizing customer satisfaction.
* Champion new ways of working within stores with an open mindset and positive attitude.
* Complete tasks that deliver 'best in town' standards.
* Serve and sell across all channels effectively.
* Act as the voice of the customer to help improve services continually.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points.
* Deliver 'best in town' standards through presentation and cleanliness.
* Utilize digital tools and communication channels effectively.
* Share feedback to help improve processes.
* Support colleagues in building skills and confidence.
* Own personal learning and development, accessing digital learning solutions.
* Know daily sales targets, priorities, and promotions.
* Have product knowledge to sell and recommend products and services.
* Engage proactively with customers to understand their needs.
* Understand store priorities and their role in achieving them.
* Complete tasks efficiently and in line with SOPs.
* Minimize cost and waste through good practices.
* Follow safe and legal working practices.
Key Capabilities
* Understand how M&S operates and the role they play.
* Committed to delivering excellent work with attention to detail.
* Open to feedback and seeks it regularly.
* Sets performance objectives with line manager.
* Takes accountability for planning and managing work efficiently.
* Curious and challenges the status quo.
* Communicates intentions clearly and simply.
* Manages reactions and shares perspectives effectively.
* Copes well with change and recovers quickly.
* Builds positive relationships by listening and connecting with others.
Technical Skills/Experience
* Contribute to store sales and cost control.
* Work across the store to ensure tasks are completed correctly and on time.
* Comprehensive knowledge of customer shopping channels.
* Good product knowledge across the store.
* Up-to-date knowledge of commercial operations.
* Good digital capability and use of digital tools.
* Understand customer needs and identify selling opportunities.
* Adapt to change effectively.
* Good knowledge of VM principles.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
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