Life on the team Join our dynamic Wintel Support team in Milton Keynes, where youll be part of a collaborative environment that values continuous learning and development. As a 2nd Line Wintel Analyst, youll work closely with colleagues across different teams, including the 3rd Line specialists, to resolve incidents and implement key infrastructure changes. The role offers a great opportunity to hone your technical skills while contributing to the seamless support of our customers estates. Your insights and expertise will be vital in supporting the teams success, making a real impact on our customer experience. What youll do * Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service * Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk environment * Manage tickets, ensuring all incidents, requests, and problems are addressed within agreed timeframes * Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience * Support infrastructure change implementations, ensuring seamless transitions and minimal disruption