Communications and Customer Care Officer - End of Life Partnership
Closing date for applications:
Friday 24th January 2025
Job Responsibilities
Communications
1. Develop and implement communications and engagement plans, using a range of IT and design packages (including Microsoft Office packages, Adobe, Canva).
2. Deliver both internal and external communications, including management of social media (LinkedIn, BlueSky, Facebook), staff and stakeholder engagement, media relations, writing for online and other publications.
3. Act as an author for EOLP website and intranet, ensuring news and events are regularly updated.
4. Develop case studies/articles for use across channels including social media.
5. Familiarise yourself with and follow communications procedures.
6. Provide a media coverage alert system to include social, print and broadcast media.
7. Maintain up-to-date distribution lists for external communications.
8. Maintain good, positive relationships both with delegates/students and with external partners.
9. Design and implement plans to monitor impact of EOLP comms with stakeholders.
10. Assist with surveys, data and analytics.
11. Provide advice, guidance, and training to colleagues on use of communication platforms.
Business Administrator / Customer Care
1. Provide comprehensive administrative support to EOLP colleagues.
2. Take responsibility for the development, booking, co-ordination, and setting up of events for external delegates.
3. Respond promptly, sensitively, confidentially, and courteously to enquiries from external partners.
4. Initiate improvements to internal administrative processes to maximise efficiency.
5. Maintain EOLP's stock of office consumables, including stationery/perishables.
6. Process invoices to finance department.
7. Organise and promote events to support staff and stakeholder engagement.
8. Represent EOLP at external events and activities as required.
9. Escalate complaints, comments, and suggestions received via info inbox in a timely and appropriate manner.
10. Input into, and extract data from, key business systems for evaluation purposes.
General Duties
1. Contribute to and support the development of policies, procedures, and protocols as appropriate.
2. Promote equality of access and opportunity in all aspects of the work.
3. Take all reasonable steps to promote a safe and healthy working environment which is free from discrimination.
4. Comply with the End of Life Partnership policy on confidentiality, and the General Data Protection Regulations relating to information held manually or on computerised systems.
5. Respect the confidentiality and privacy of clients and staff at all times.
6. Maintain a constant awareness of health, welfare and safety issues affecting colleagues, patients, visitors, and themselves, reporting any accidents or faults in line with End of Life Partnership policies.
7. Participate in personal training, development, appraisal, and attend all relevant training courses as required.
8. Understand the responsibility to engage with staff training and supervision, and promote multi-agency working to safeguard patients.
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