IT Support Analyst role requires a skilled professional to provide Level 2 Service Desk support and administration in a global corporate environment.
Key responsibilities include:
* Investigating and resolving technical infrastructure issues
* Managing incidents and service requests in Service Now
* Overseeing onboarding and offboarding processes
* Setting up and configuring company equipment
* Providing first-line support for IT issues across various devices
Essential skills:
* Citrix
* MS Office suite
* Video conferencing - specifically Microsoft Teams Room
* Active directory
* 2nd line support
* Service Now
Requirements:
* 5 years experience minimum
Job Title: IT Support Analyst
Location: London, UK
Job Type: Contract
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