It support team lead

Service Desk Lead

Are you a skilled IT professional looking to lead a dynamic support team in a global organisation? We are seeking a Service Desk Lead to oversee the day-to-day operations of our IT Support Team, ensuring outstanding technical support and an exceptional user experience across our international workforce.

About Us

We are a global strategy consultancy committed to helping businesses grow, invest, and build value. With offices across the UK, Europe, and North America, we pride ourselves on our people-focused culture and collaborative working environment.

The Role

As the Service Desk Lead, you will:

* Lead and mentor IT support staff, fostering a supportive and collaborative environment.
* Manage and improve service desk operations, ensuring prompt resolution of technical issues and exceptional service delivery.
* Oversee user support, including onboarding, offboarding, and device management.
* Manage IT assets and vendor relationships, ensuring systems meet business needs.
* Collaborate with teams across the organisation to align IT support with wider business goals.

This is a hybrid role with a mix of office-based and remote working, with an expectation of four days a week in the office. Occasional travel to international offices may be required.