Description Job Title: Grow Concierge Contract Type: Fix Term up to 12 Months Salary: £24,627.00 Per Annum (pro rata) Working Hours: 37.5 hours per week Working Pattern: 9am-5pm Monday- Friday Location: Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Grow Concierge You will work in a homeless service and be supported by a Front-Line Service Team throughout the programme. This is an entry level role which will give you specialised support, training and practical work experience with a structured training programme. The aim is to be successful in developing the required level of skill to progress and secure future employment opportunities. You will work collaboratively as part of a committed team delivering an outstanding service. You will put customers first and empower them to achieve their goals and aspirations. You will undertake a range of tasks that contribute to the safe and effective delivery of the day-to-day service. About you We are looking for someone with. Lived experience of multiple disadvantage (including but not limited to; homelessness, the criminal justice system, mental ill-health and substance misuse) or limited work experience. An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs. Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays (pro rata) Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile To understand your role in the organisation and to be accountable for your contribution to maximise profitability To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way To understand that your efforts will be client led. To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures Working within a multi-disciplinary team of housing and support staff and meeting the requirements of a rota system. Actively involved in team meetings, training events and attending regular supervisions, during the day as appropriate. Adhering to equality and diversity policies in all aspects of service delivery. Ensuring effective exchanges of information with team members and day staff. To provide a high quality, customer-orientated service championing “Riverside Service Style” practices. Constantly review work outputs, setting improvement targets and appraising individual performance. Participate in the work of the Divisional team, encouraging innovation. Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service. To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery. Ensure that all data is compliant with legislation and policies relating to data quality. To actively promote Riverside locally. Any other relevant duties as required by the designated manager. To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery. Act as an initial point of reference on the phone, or in a Reception area as required. Use company intranet (RIC), e-mail and other basic correspondence where appropriate and necessary. Implementing day/night security systems, ensuring overall safety and security of the scheme. Responds to faults as discovered. Monitor access to schemes and visitors. Meeting the requirements of health and safety policies and practices. Reporting incidents and anti-social behaviour. Carry out domestic tasks (cleaning communal areas) to a high standard. Effective recording of information. Implementing policies and procedures to ensure effective service delivery. Advises management promptly of any signs of problems or concerns about a client. Reporting repairs to maintenance contractors by using appropriate systems. Ensure culture and diversity issues for the clients are considered at all times and report any forms of discrimination. Promote and encourage a high level of client involvement, consultation and communication. Person specification Knowledge, Skills and Experience Essential Lived experience of multiple disadvantage (including but not limited to; homelessness, the criminal justice system, mental ill-health and substance misuse) or limited work experience. An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.