Company Overview
SF Technology Solutions is a leading provider of innovative IT solutions. Our mission is to deliver exceptional technical support services that enable our customers to achieve their goals.
Job Description
We are seeking an experienced 3rd Line Support Engineer to join our team. The successful candidate will be responsible for providing technical support to users, managing hardware and software troubleshooting, and ensuring secure, effective IT operations.
Main Responsibilities
* Act as the main point of contact for user hardware and software support.
* Collaborate with the IT support team to deliver comprehensive support services.
* Monitor the helpdesk ticketing system, prioritize issues, and respond promptly.
* Work with colleagues to troubleshoot and resolve escalated technical problems.
* Document solutions and maintain a knowledge base for reference.
Required Skills and Qualifications
The ideal candidate will have:
* Experience with 1st and 2nd line support, including remote troubleshooting and user guidance.
* Strong networking skills, especially in the TCP/IP protocol.
* Experience in PC hardware installation and configuration.
* Familiarity with software repackaging and deployment.
* Proficiency with Windows operating systems.
Benefits
This role offers a competitive salary package and opportunities for career growth and development.