We are looking for an experienced Conference and Events Operations Manager at the Park Plaza Cardiff to join our management team.
The 4* Park Plaza Hotel Cardiff is an independent franchised business that offers 129 stylish guestrooms, excellent function space comprising 11 suites, accommodating up to 250 guests, the award-winning Laguna Kitchen and Bar, luxury Laguna Health & Spa, and our unique Kuku event venue.
In this role, you will take full responsibility for the day-to-day operation of the conference and events department. We will expect you to deliver a consistent and high standard of product and service, optimise sales opportunities, and ensure the effective performance of all team members.
Duties Include:
1. The day-to-day operation and management of the department
2. Providing excellent customer service and dealing with all customer enquiries
3. Maximising all sales opportunities and controlling departmental costs
4. Developing the team by training, supporting, and motivating them
5. Reviewing, implementing, and maintaining standards of operation and service
6. Attending to all departmental administration including the operation of Micros, Opera, and payroll
7. Supporting other F&B departments when required - Bar & Restaurant
Applicants will Need:
1. At least 2 years hands-on experience working in a quality hotel within F&B
2. To be able to project a professional personal image
3. To be numerate, literate, and have excellent verbal communication skills
4. Experience of delivering a high level of customer service
5. To be well organised, methodical, and have attention to detail
6. Hold a Personal Licence
7. Basic IT skills
We can offer a competitive salary and a range of benefits including preferential room rates throughout Europe and further afield, discounted gym membership at Laguna Health Club & Spa, and Food and Beverage Discounts.
Candidates must be eligible to live and work in the UK.
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