Strategy Administer the production and development of the Digital & Innovation Services strategy documentation for the NHS Community as part of the overall Digital & Innovation Services Strategy including collation of input from the various sections. Develop and manage Digital & Innovation Services business support policies and services in support of the strategic aims of the Digital & Innovation Services Service. Business Support Develop, control, manage and support the delivery of high-quality business support services to the department Service, which is aimed at meeting and exceeding customer needs. This includes the management of effective minute taking at Digital & Innovation Services project and programme boards where the information communicated can be of a complex and technical nature. Provide administration support and take minutes for both the Service Manager's Improvement Team and the Senior Leadership Group forums. Manage the administration pool in support of the Digital & Innovation Services to provide effective administrative support. Provide Personal Assistant (PA) services to the Head of Department team dealing with sensitive and confidential information on their behalf. Communicate with Senior Managers both internally and externally to ensure optimal administration support to the Head of Department team. Co-ordinate and administer the collation of the Business Services Team Key Performance Indicators (KPIs) for monthly performance reporting. Co-ordinate and administer the Freedom of Information (FOI) requests and audit requirements for the service, ensuring all statutory and mandatory returns are completed in a timely manner. Co-ordinate and administer the Health & Safety and Risk management of the service including the collation of quarterly reports for the Senior Management Team. Acting as Deputy Health and Safety manager for the service. Provide a high standard of Digital & Innovation Services business support management ensuring all records are maintained. Audit and inspect business support processes to ensure a quality and improved service is provided and to contribute towards the continuous improvement of quality services. Set, achieve and maintain a consistently high standard of quality for the IT business support. Propose changes to the teams working practices and procedures ensuring a quality first approach. Ensure all procedures are well documented. Communications and marketing Develop written and visual content to increase engagement with our customers and audiences, driving stronger connections & interactions Curate and copywrite content for internal and external communication Ensure content of the D&I web pages are updated and website administration is supported Human Resources Line manage the Digital & Innovation Services Business Services team. Recruit, appraise, train, and allocate work to, performance management and development of the Business Services team. Establish and agree working practices within the Business Services team. Monitor and maintain best practice in Health & Safety within the Business Services team.