Customer Service Team Leader Location: Preston (Fully onsite) Salary: Up to £29,000 per year Contract: Full-time, Permanent Join Key Group - A Leading Force in Financial Services Key Group has been helping people unlock a better retirement since 1998. As one of the most forward-thinking brands in financial services, we are committed to delivering exceptional customer experiences and shaping the future of later-life lending. We are looking for a Customer Service Team Leader to join our More2Life Operations team. If you are passionate about leading and developing a high-performing customer service team while driving continuous improvement, this could be the perfect opportunity for you. What You'll Be Doing Leading and motivating a team to meet and exceed customer service targets. Ensuring all processes, policies, and compliance criteria are adhered to. Conducting regular quality monitoring and providing coaching and feedback. Driving continuous process improvement and operational efficiency. Supporting personal development through one-to-ones and coaching. Collaborating with internal teams and third-party partners. What We're Looking For Experience in a fast-paced customer service or mortgage processing environment. Previous leadership, coaching, or supervisory experience (preferred). Strong attention to detail, compliance awareness, and problem-solving skills. Excellent communication, relationship-building, and team leadership abilities. Proactive, results-driven, and able to work effectively under pressure. Why Join Us? Holidays: 23 days bank holidays (rising to 28 with service). Wellbeing Support: Simply Health, life assurance & wellbeing initiatives. Pension: Tier 1 pension scheme (5% employee, 8% employer). Career Growth: Development opportunities within a market-leading company. At Key Group, we live by our values: Ambitious | Supportive | Personal | Integrity | Responsive | Expert If you're ready to take the next step in your career and thrive in a dynamic, customer-focused environment, we'd love to hear from you