Customer Complaints Administrator
We are looking for an enthusiastic and highly motivated Customer Complaints Administrator (also known locally as a Customer Care Executive ) to complement our Customer Care Team within our Lettings Department in Annesley, Nottingham.
Whilst we strive to provide a market-leading service, despite our best efforts, occasionally things do go wrong. This is where our Customer Complaints Administrators play a pivotal role. Ensuring that our customer's concerns are dealt with in a professional manner.
What's in it for you as a Customer Care Executive?
* Get full training and development
* A good understanding of the residential lettings industry
* Opportunity for gaining Qualifications in residential lettings
* Fast paced, fun and friendly environment
* Regular team meetings
* Full company briefings
* A career pathway, with opportunities across the business
Key responsibilities of a Customer Care Executive
1. Work within a team office environment handling and investigating your own caseload of customer concerns/complaints.
2. Responsible for impartially and fairly investigating concerns and responding to customer correspondence, both verbal and written.
3. Speaking with customers, and other areas of the lettings business, to form a complete inv...