. Field Service Engineer Bristol (BS Postcode) Role Purpose: To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their site. Repair and preventative maintenance of materials handling and ancillary equipment Assisting the Area Service Manager by being the first line of contact for defined support functions for Service Engineers within their team Role Responsibilities: Preventative maintenance of materials handling and ancillary equipment and ensure all service planners are updated regularly Repair of materials handling and ancillary equipment Accurately complete service reports and time sheets Carry out repair and service work to ensure that Service Level Agreements with customers are being met Supervision of service site teams including workload planning, advising on training needs and monitoring of engineer performance Maintain excellent customer relationship while Jungheinrich commercial objectives are being met Monitor and regular inputting of relevant KPI’s Ensure that defined inventory management procedures are being adhered to and the maximum inventory tolerance is not exceeded Contribute to customer review meetings as agreed by line manager Develop and motivate team to maximise potential using site audit tool to drive continuous improvement Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner Ensure all company and customer health and safety procedures are met Identify sales leads for the Jungheinrich range of equipment and After Sales products Act as a Company Ambassador at all times In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive) Working Hours: 41 hours per week, Monday - Friday Person Specification: We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers. The ideal candidate will hold a clean driving license and have a good level of education. They will also have experience of working in a customer facing environment and be used to working unsupervised. Experience of supervising staff is desirable. Competencies Required: Time Management Problem solving Flexibility Accountability Adaptability Initiative Business acumen Customer orientation Decision making Innovation Negotiation and influencing Team working