Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
If you're ready to make a real difference, we'd love to hear from you!
Brief Description
Join us in Shared Services!
This role sits within our Shared Services team who deliver specialist processes that have a direct impact on the performance of Network Rail, our customers, and suppliers. These services include payroll, recruitment and onboarding, payables, receivables, financial accounting, reporting, controls and compliance, and helpdesk support.
About the role (External)
Main Responsibilities
What will you be doing?
Our data changes team maintain and update personal data relating to our employees. They provide this service to the entire Network Rail population, circa 43,000 colleagues.
As an Area Support Analyst in the team, you will ensure we meet operational delivery/KPI performance/functional best practice in accordance with statutory, regulatory, contractual, customs & excise, and group policy and regulations.
You will be responsible for delivering shared service activity in line with pre-agreed KPI’s and SLA’s, developing processes and control adherence whilst operating in an efficient environment within data changes.
In addition, you will:
* Act as the departmental subject matter expert for all operational escalations, upskill and continually develop the team to drive knowledge and performance in the data changes team.
* Work with the service team to review performance, provide feedback to the team, and escalate concerns to the Data Changes team manager when necessary.
* Build knowledge and understanding of the operation you work within, document processes, and drive standardisation. Upskill team members to follow and continually consider improvements to processes.
* Understand the full shared service operation, working with other departmental analysts to knowledge share and upskill within the subject matter expert community.
* Play your part in a peer group of Analysts within the centre, focusing on driving knowledge share to the wider shared service centre and key initiatives.
* Support an inclusive culture where individuals can be themselves and are free to challenge existing processes without discouragement. Encourage a culture of operational responsibility where individuals take personal ownership for delivery.
* Operate within the pre-agreed control framework; embed a control mindset amongst employees. Continually review the framework for adherence, and where gaps are identified, take personal ownership to define, socialise, and embed improvements. Work with all parties to reduce risk and the cost of control.
* Develop and continually improve relations with key stakeholders, defining and embedding a customer-centric culture where all team members consider the impact on customers and their future requirements.
* Support the Network Rail better day every day initiative by overseeing the adoption of weekly focus initiatives, coaching and empowering team members to innovate existing processes to drive continuous improvement in the department and wider organisation.
The Ideal Candidate
What skills & experience will you need to succeed?
• Be confident and proficient across data management tools, including Excel and other reporting tools to exploit the data we retain to improve and streamline the operation.
• Proven analytical skills through the use of Microsoft Excel and PowerBI.
• Demonstrable experience of managing improvement projects and processing high volume activity.
• Proven influencing, networking, and stakeholder management skills at senior management level.
• Experience of delivering continuous improvement programmes.
• Demonstrable experience in leading service, process, and system improvements.
• Experience working at a similar level within a multi-faceted organisation.
• Excellent communication skills.
What could help set you apart?
• Full or Part membership of the relevant professional body.
• Occupational knowledge of subject areas.
• Educated to degree level or equivalent.
• Experience of managing improvement projects and processing high volume activity.
How to apply (External)
Closing date: 03/02/2025. Late applications will not be accepted.
Click apply now to apply.
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
***Some of our roles require face-to-face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****
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