Summary
A fantastic opportunity to join our small team within our medical centre, where you will work towards your Customer Service Practitioner Apprenticeship Standard.
Wage
£11,778 a year
Training course
Customer service practitioner (level 2)
Hours
Monday 8.15am - 6.00pm Tuesday 8.15am - 6.00pm Wednesday 10am - 2.30pm Friday 12pm - 6.00pm
30 hours a week
Possible start date
Tuesday 1 July
Duration
1 year 4 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Welcoming patients
* Dealing with patient queries
* Answering phone calls
* Booking appointments
* Dealing with incoming/outgoing post
* Prescription Administration
* Administration of new patients
* Accepting deliveries
* Welcoming patients
* Dealing with patient queries
* Answering phone calls
* Booking appointments
* Dealing with incoming/outgoing post
* Prescription Administration
* Administration of new patients
* Accepting deliveries
Where you’ll work
TRENTHAM MEWS MEDICAL CENTRE
EASTWICK CRESCENT
TRENTHAM
STOKE-ON-TRENT
ST4 8XP
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
STOKE ON TRENT COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* The training will take place within the workplace with visits from your allocated Skills Coach
Requirements
Essential qualifications
GCSE in:
* English (grade 3)
* Maths (grade 3)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Team working
* Non judgemental
* Patience
* Use of Microsoft Products
Other requirements
Hours could change due to business needs. Open to flexible working hours.