Provide a confidential, administrative and clerical service to the Fertility team. Carry out general reception duties, including checking in/out patients (face to face and virtually), using NHS Attend Anywhere, and providing a first point of contact for patients accessing services via TeleQ.
Provide a high level of Patient Administration System assistance to the clinic, including attending, coding of outcomes and disposals, data collection, and checking the NHS central spine GP system. Provide audio typing and word processing support to Consultants. Support other areas of the service, covering staff leave and sickness.
Maintain confidentiality when dealing with all forms of information. Maintain office tidiness in all areas, adhering to safety around the office at all times. Provide administrative support for Andrology Services and facilitate communication between the hospital and external bodies.
Liaise with consultants and senior nursing staff regarding clinics and support requirements. Responsible for maintaining an organized case-note library system specific to the Assisted Conception Unit. Prepare patient notes for use by consultant/nurse clinics, including maintenance of up-to-date information, obtaining reports, results, referrals, and information from other hospitals where applicable, as well as GP surgeries and embryology notes from satellite hospitals.
Access information from other computer systems used at the Trust, including EPR, HIS, and FFP, a system specific to online patient referrals for Fertility Fusion. Manage cancellation/rearranging of patient appointments to maintain patient flow and uphold the standards of practice for the 18 weeks pathway. Maintain and collate patient information required at MDT for use by the multidisciplinary team.
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