East Suffolk and North Essex NHS Foundation Trust
The Chelmsford & Colchester Breast Screening Service have an exciting opportunity for a Breast Screening Clerical Officer who has a willingness to learn new systems and processes.
This post is full time, 37.5 hours per week to be worked Monday - Friday 8.30am - 4.30pm (subject to change upon needs of the service), fixed term until 31st December 2025. Some cross cover between Colchester and Chelmsford Breast Screening Sites would be required.
You will need to be able to demonstrate strong communication skills, both verbally and written as you will be booking and changing women's screening appointments whilst taking phone calls and responding to e-mails.
You should also be able to organise your own workload and be able to prioritise.
Main duties of the job
1. Respond to all telephone enquiries from general public, other national screening offices, hospital medical personnel and all internal and external customers, with sensitivity, knowledge and experience using own initiative referring on when necessary.
2. Make or change appointments for breast imaging, assessing what type of appointment is required and booking into correct clinic.
3. Be responsible for making decisions on eligibility of women who self-request for screening by following national criteria.
4. Use multiple computer systems, Microsoft Office package (including word and excel), NBSS, CRIS, BS Select, Evolve and PACS to answer queries.
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts.
Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person Specification
Education
* G.C.S.E./"O" Level Maths and English or equivalent
* Evidence of further education
Demonstration of Experience
* Proven experience of working in a busy general office - filing methods
* Proven experience of working in a busy general office - reception work
* Proven experience of working in a busy general office - dealing with clients over the telephone
* Previous experience of working in NHS
Knowledge
* Windows systems, Office systems and general database experience
* NHS Careflow and CRIS experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
East Suffolk and North Essex NHS Foundation Trust
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