Job summary Working as part of the Audiology outpatient team, the role will involve providing high quality admin and clerical support to our patients and clinical team. The post holder will need to use their initiative and skills to develop processes and ensure the effective provision of a quality service. Main duties of the job Be responsible for arranging partial booking follow up appointments. Using Medway PAS or any other relevant electronic booking systems arrange appointments for new and follow up clinics, as instructed by the directorate management team medical/nursing staff. Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times Distributing and opening in-coming mail timely and dealing with appropriately About us With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Date posted 23 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Per annum Contract Permanent Working pattern Full-time Reference number 164-6506064-A Job locations Ropewalk House Nottingham NG1 5DU Job description Job responsibilities Please see the attached Job Description for a complete overview of the responsibilities for this role as outpatient administrator. Job description Job responsibilities Please see the attached Job Description for a complete overview of the responsibilities for this role as outpatient administrator. Person Specification Training and Qualifications Essential To be educated to 'O' level, GCSE or equivalent standard including English at Grade C Desirable To possess 5 GCSE A-C passes including English and Maths or equivalent Experience Essential Experience of MS Office Experience of working in an office environment Understand the importance of confidentiality Desirable Experience of working in an outpatient department Experience using hospital IT systems e.g. Careflow PAS Communication and Relationship skills Essential Excellent communication skills with the ability to communicate with staff and the public at all levels Ability to work as part of a team and quickly adapt to changing situations Analytical and Judgement skills Essential Able to use judgement to make decisions in order to solve problems/enquiries Uses own initiative Desirable Works with standard procedures Works in line with organisational goals and objectives Planning and Organisational skills Essential Demonstrates an ability to organise own work schedule Consistently works to high standards Desirable Ability to work within the designated Standard Operating Procedures to ensure consistent Trust wide practice Physical skills Essential Frequent use of VDU equipment Uses own equipment responsibly Desirable Able to move case notes of various weights from different heights using regulation stools/ladders Other requirements Essential Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace Person Specification Training and Qualifications Essential To be educated to 'O' level, GCSE or equivalent standard including English at Grade C Desirable To possess 5 GCSE A-C passes including English and Maths or equivalent Experience Essential Experience of MS Office Experience of working in an office environment Understand the importance of confidentiality Desirable Experience of working in an outpatient department Experience using hospital IT systems e.g. Careflow PAS Communication and Relationship skills Essential Excellent communication skills with the ability to communicate with staff and the public at all levels Ability to work as part of a team and quickly adapt to changing situations Analytical and Judgement skills Essential Able to use judgement to make decisions in order to solve problems/enquiries Uses own initiative Desirable Works with standard procedures Works in line with organisational goals and objectives Planning and Organisational skills Essential Demonstrates an ability to organise own work schedule Consistently works to high standards Desirable Ability to work within the designated Standard Operating Procedures to ensure consistent Trust wide practice Physical skills Essential Frequent use of VDU equipment Uses own equipment responsibly Desirable Able to move case notes of various weights from different heights using regulation stools/ladders Other requirements Essential Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Nottingham University Hospitals NHS Trusts Address Ropewalk House Nottingham NG1 5DU Employer's website https://www.nuh.nhs.uk/ (Opens in a new tab)