Hours of operation are Monday-Friday 645am-8pm. Saturday and Sunday 745am-415pm. Every 3rd weekend rotation, along with a holiday rotation. 32 hours per week. Schedule guidelines may vary.
Major Responsibilities:
* Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
* Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
* Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
* Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
* Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
* Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
* Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
* Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
* May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.
Licensure, Registration, and/or Certification Required:
* None Required.
Education Required:
* High School Graduate.
Experience Required:
* No experience required.
Knowledge, Skills & Abilities Required:
* Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
* Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
* Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
* Excellent organizational skills.
* Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
* Ability to work in a fast-paced environment with a strong attention to detail and accuracy.
Physical Requirements and Working Conditions:
* Exposed to normal medical office environment, may be exposed to potentially ill patients.
* Must be able to sit for extended periods of time.
* Operates all equipment necessary to perform the job.
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