Our client, a respected non-profit membership organisation, is seeking a Membership Coordinator to support their growing membership base.
Ready to make your application Please do read through the description at least once before clicking on Apply.
This is a part-time role (22 hours per week over 4 days), mostly remote, with occasional travel to meetings and flagship events (expenses covered).
Salary: £26-28K FTE
About the Role
As a Membership Coordinator, you’ll be the first point of contact for individual members, ensuring they receive a seamless and professional experience. Working closely with the Senior Membership Coordinator, you’ll focus on membership operations, including handling applications, processing payments, and maintaining accurate records. This role is ideal for someone who enjoys problem-solving, data accuracy, and customer engagement.
Key Responsibilities
Membership Administration – Manage the full membership lifecycle, from applications and onboarding to renewals and upgrades
Customer Service – Respond to enquiries, resolve issues, and build strong relationships with members
Data & CRM Management – Ensure accurate records, process payments, and maintain compliance with GDPR
Support for Membership Events – Assist with key annual events, including a conference and trade shows, representing the organisation and engaging with members
Collaboration & Innovation – Work closely with the team to improve processes, embrace new technology, and enhance the overall membership experience
Essential Skills & Experience
Proven experience in a customer-focused or membership-based role
Strong CRM and data management skills – accuracy is key!
Proficiency in Microsoft Office 365 (Excel, Outlook, Teams, SharePoint) and a willingness to embrace new platforms
Excellent organisational and time management skills, with the ability to meet deadlines
Strong communication skills, both written and verbal, across multiple channels
A proactive problem-solver who can handle tricky situations with professionalism
This is an excellent opportunity to join a supportive and purpose-driven organisation where you’ll have a direct impact on their mambers.
If you feel like this role is a good fit, then go ahead and apply today! We look forward to your application.