Our client is seeking an Inbound Sales Administrator to maximise inbound sales by successfully onboarding and developing relationships with customers. This role requires a strong focus on providing tailored solutions to meet customer needs while delivering exceptional customer service.
Company Benefits:
Free car parking
25 days holiday, increasing annually
Focus on fitness
Auto-enrol pension
Beer O’clock on a Friday afternoon
Sales Administrator Key Responsibilities:
Proactively manage after-sales queries and issues.
Collaborate with transport teams to ensure successful delivery and collection.
Effectively manage complaints and concerns to achieve satisfactory resolutions.
Upsell and cross-sell products where appropriate at every opportunity.
Onboard new customers and nurture relationships with existing customers.
Deliver an exceptional customer experience.
Respond professionally and promptly to all customer enquiries.
Aim for first-time resolution with appropriate solutions.
Make outbound calls to existing customers to generate opportunities and resolve concerns.
Manage key accounts with regular scheduled contact.
Identify opportunities, develop relationships, and understand customer needs.
Raise quotations, ensuring minimal discounts within set guidelines.
Convert opportunities into quotes and regularly review outstanding pipelines.
Manage the order process from start to finish, ensuring accuracy and efficiency.
Set up customers correctly to ensure on-time payment.
Chase overdue accounts on a monthly basis.
Maintain accurate and up-to-date CRM records.
Prevent duplicate account creation.
Develop and maintain a strong knowledge of the core product range.
Participate in sales training sessions, both in-person and online.
Work closely with suppliers and logistics partners to manage stock and orders.
Address any issues promptly.
Ensure all reports are accurate and up to date.
Adhere to departmental processes, including the use of templates and Smartflow.
Meet departmental KPIs and maintain service levels within set guidelines.
Follow all company policies and procedures.
Safeguard bottom-line profitability in all actions.
Support and train new team members.
Engage with customers and suppliers via phone, email, and webchat.
Maintain direct communication with suppliers and transport companies.
Sales Administrator Experience and Skills Requirements
Secondary school (GCSE or equivalent).
Proficiency in Microsoft Office packages.
Ability to upsell and cross-sell effectively.
Adaptability.
Exceptional service mindset.
Results-driven approach.
Customer-first mentality.
Problem-solving skills.
Friendly and polite communication.
Attention to detail.
Willingness to participate in training.
Strong team player.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted