Customer Services Coordinator Location: Bradford Job Type: Full-time Salary: £28,000 Reed Business Support are recruiting on behalf of a long-standing packaging wholesaler based in Bradford. Due to continued growth with the company my client is looking for a dedicated Customer Service Coordinator to join their team. This role involves managing the day-to-day workload of 2 Customer Service Advisors and ensuring the delivery of excellent customer service standards. Day-to-day of the role: Manage and coordinate the workload of the Customer Service team Handle order taking and processing on a daily basis, and provide support during seasonal peaks Maintain and enhance the standard of customer service excellence Build and sustain strong relationships with both internal and external customers, ensuring all key tasks are completed within prescribed timelines Resolve customer issues, manage returns and credits, and update customer accounts with any additions, deletions, or amendments Responsible for managing the Sales mailbox and ordering office supplies Conduct data analysis and reporting, and ensure compliance with company core values Be a key contact for 2 large accounts Process web shop downloads – cover for holiday/illness Required Skills & Qualifications: Proven experience in a Sales/Customer Service role Strong organisational and coordination skills to manage a team and multiple tasks Excellent communication and interpersonal skills to build relationships and interact effectively with different stakeholders Ability to handle customer issues and resolutions proficiently Competence in data analysis and basic reporting Familiarity with B2B and E-commerce platforms like Amazon is advantageous Proficiency in managing email communications and processing orders efficiently Benefits and other information: Opportunities for professional development and training. Supportive team environment with scope for personal growth Working hours: Monday -Thursday 8.30 - 5.00 (1/2-hour lunch break) Friday - 8.30 - 2.30 (1/2-hour lunch break)