Customer Service Advisor
Location: Wellingborough
Salary: £25,225 per annum
Hours: 38.5 hours per week. 37.5 hours, Monday to Friday plus 1 in 4 Saturdays (8:30am-12:30pm)
The Role
To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to.
Key Responsibilities
1. Ensure that you are kept fully up to date with SLA's
2. Ensure that you are aware and understand the KPI's the repairers are to adhere as a Member
3. Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA
4. To ensure hire sheets are recorded and updated correctly to ensure costs to the b...