The purpose of this role is to provide administrative support to the Aviation Services Department and play a key part in the development of the Global Aviation Aftermarket.
The Customer Service Administrator will have an extensive working knowledge of the Aviation Supply chain to fulfill customer orders and ensure customer interactions with the organization are positive and leave them satisfied.
Principal Accountabilities
1. First point of contact for Aviation customer enquiries by email or telephone and ensuring requests are dealt with in a timely manner.
2. Generate spare parts quotations from material noted as required from the engineer service reports, customer owned equipment inspections reports & customer enquiries.
3. Liaising with suppliers.
4. Maintain UK price list with up to date supplier pricing.
5. Process customer orders.
6. Generating purchase orders for non-stock items.
7. Liaising with couriers and providing relevant paperwork.
8. Monitoring customer orders and keeping customers updated with any changes to their agreed delivery date.
9. Working closely with the Aviation Storeman to ensure timely delivery of customer orders.
10. Weekly reporting on all open orders and quotations.
11. Resolving all customer queries as efficiently as possible.
12. Management of CRM to ensure it is kept up to date as per CRM guidelines.
13. Assist Aviation Cost Controller and ensure information is available for Month End Customer Billing.
14. Assist with the development of new service line ‘Helideck Auditing’.
15. Updating monthly rig inspections to ensure all due dates are tracked.
16. Development and ongoing management of customer database.
17. Contribute to the business development of Aviation services.
18. Occasional support processing helifuel tank orders in the absence of the Operations Administrator.
19. Any other duties as requested by management.
Qualifications and Experience
1. Previous experience in a similar role.
2. Excellent written and verbal communication skills.
3. Ability to work in a fast-paced environment.
4. Strong organizational skills.
5. Willingness to learn.
HSE Responsibilities
1. Stop work by challenging and stopping unsafe acts and behaviours or unsafe conditions.
2. Comply with Standard Operating Procedures defined in Responsibilities above, and company STOP WORK system.
Seniority Level
Entry level
Employment Type
Full-time
Industries
Oil and Gas
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