We are an ambitious and progressive Council determined to be ranked among the best social housing providers in the Country. We currently have an exciting opportunity available within our growing Customer Experience Team and are looking for an experienced complaint professional to join the team.
This is an exciting time for the Customer Experience Team as we are reviewing the current operating model and changing the way we work to make us more effective. We are looking for an experienced Customer Experience Advisor who will specialize in investigation, liaising with customers, and supporting the writing of response letters.
These roles will be key in driving and enhancing our customer/people centric culture, ensuring that customers are heard, understood, and receive an outstanding end-to-end customer journey that ensures we deliver our corporate strategy, live our values, and provide good effective customer experiences.
If you would like more information about the role, please contact Vanessa Cookson, Strategy and Engagement Manager, at Vanessa.Cookson@bassetlaw.gov.uk or (01909) 533 533.
A generous employee benefit package includes 26-32 days holiday plus bank holidays, free healthcare cash plan, flexitime, and more. You can read about all our employee benefits here.
We value the diversity of our people and actively encourage applications from all sections of the community. We maintain fair and well-thought-out recruitment processes at every stage to ensure that everyone is treated equally.
To apply, please visit Jobs and careers | Bassetlaw District Council to upload your CV and covering letter, highlighting your relevant experience, qualifications, skills, and achievements.
Please note that the application process will require you to upload your CV. If you do not have one to upload, you can download a CV template we've created to help you get started.
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