Job Description - Room Service Waiter/Waitress (HOT0BK99)
Job Number:
HOT0BK99
Work Locations
Conrad London St. James Hotel, 22-28 Broadway, London SW1H 0BH
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
Conrad London St James is one of Hilton’s three global luxury brands, reflecting bold, inspired, and personalized service. The hotel is renowned for its excellent service, ranking in the top 5% of hotels in London and the top 10% worldwide.
A World of Rewards:
* Hourly rate: £12.88 plus an annual service charge likely between £4,500 - £5,500
* A global travel program for team members
* Meals whilst on duty
* Opportunity to be part of a fabulous team
The hotel, located in the heart of Westminster, offers 256 beautifully appointed bedrooms and various outlets that provide exciting food and drink concepts, supported by celebrity chef Sally Abe:
* The Blue Boar Pub: a contemporary British pub opened in May 2021
* The Hedgerow: the hotel’s first cocktail bar inspired by the British countryside
* The Pem: a glamorous restaurant showcasing modern British cuisine
* The Orchard: for afternoon teas and lighter meals
* The Executive Lounge: an exclusive space for our most valued guests
* Seven Meetings & Events Spaces: designed to host a variety of gatherings with the same commitment to quality and service excellence
As a Room Service Waiter/Waitress, your responsibilities include preparing orders, setting trays, delivering items to guest rooms efficiently, and providing excellent service according to hotel standards.
What will I be doing?
* Preparing orders
* Setting tables and trays according to food type and service standards
* Delivering items to guest rooms efficiently
* Providing high-quality service as per Standard Operating Procedures
* Recording order details electronically or on receipts
* Collecting payments from guests upon delivery
* Checking guest satisfaction with food and beverages
* Cleaning and removing trays from guest rooms and corridors
What are we looking for?
* Previous experience in a similar role
* Negotiation and influencing skills
* Ability to work under pressure
* Good grooming standards
Additional advantages include:
* Experience in the hospitality industry
Travel:
* St James Park Tube Station – District & Circle Line (across the road)
* Westminster Tube Station – Jubilee Line (4 mins walk)
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