Title: Order Entry & Delivery Coordinator
Location: Hoveringham, Nottingham
Salary: Competitive Salary
Permanent, Full Time
Application Deadline: 13/03/2025
We are currently looking for an enthusiastic individual to join our Hoveringham team in the position ofOrder-Entry & Delivery Co-Ordinator.
This position is part of the Housebuilder Services (HBS) team, the main responsibility is to process customer orders within relevant lead times and role guidelines.
Your duties would include but not limited to the following;
ORDERS Managing the complete contract review and prompt processing of customer orders, resolving any order queries in a timely manner.
COMMUNICATION Liasing with customers to ensure their order provides all the data needed to process this.
AFTER SALES SUPPORT Supporting the customer with any enquiries that have regarding the delivery of their order.
CUSTOMER SERVICE
NEGOTIATION Order negotiation with customers to manage expectations.
CONTINUOUS IMPROVEMENT Actively contribute to improvements in business processes and procedures.
INFORMATION Record relevant KPIs to enable individual and team performances to be collated.
About You ;
Strong customer handling and negotiation skills
Effective verbal and written communication skills
Excellent telephone manner
Attention to detail and the ability to produce highly accurate work.
The ability to work on own initiative.
Working knowledge of Microsoft Outlook, Word and Excel
Excellent organisational skills
GCSE (Or Equivalent) in Maths & English
Office based experience, ideally in a customer facing sales role.
What We Can Offer You ;
Competitive Salary and Benefits package
Life Assurance and Company Pension Scheme up to 10% employer contribution
Generous holiday allowance
Gym benefit and Cycle 2 Work Scheme
Access to Employee Assistance Programme for self and family members
Employee Referral Scheme
Service Awards
Sharesave Scheme eligibility
Holiday Exchange Scheme
Financial Wellbeing Program
Personal development and opportunities for progression
We are a leading manufacturer of a diverse and trusted range of concrete and clay building products used extensively within the construction sector, with instantly recognisable brands including Thermalite block, Bison Precast and the iconic London Brick.
Our complete product range comprises of clay bricks, aircrete blocks, aggregate blocks, precast concrete, flooring products, permeable paving and chimney, roofing, and flue systems.
Forterras purpose is to build lasting legacies, manufacturing a range of products from the ground up to support customers with their construction projects.
We are proud to be at the forefront of the industries safety standards and are committed to achieving zero harm in our workplaces.
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