Job summary
Medicines Management and Pharmacy Service CSU General Manager (Band 8c)
This role is part of the tri team responsible for delivering the vision for the Medicines Management and Pharmacy Service (MMPS) CSU within Leeds Teaching Hospitals NHS Trust (LTHT) of making it easy for people to get the most from their medicines. In partnership with the Clinical Director and Head of Nursing, the post-holder will be responsible for providing operational and strategic business planning and leadership for the CSU and Trust. In partnership with the tri team, the post-holder will be accountable for performance of operational targets, local and national standards, as well as budgetary control across all services within the CSU. The post holder will also be required to work collaboratively in developing and delivering significant change in an environment of competing priorities to support the delivery of our vision.
The MMPS CSU has a pay budget of circa. £28m and income target of approx. £14m with over 700 members of staff. The CSU responsibilities span the provision and use of medicines across all patient pathways and therefore has a key role in patient safety and operational flow within LTHT. As such, the role offers a range of diverse opportunities and experiences for the successful candidate. The LTHT MMPS service is nationally recognised as an exemplar service.
Expected Shortlisting Date 25/11/2024
Planned Interview Date 05/12/2024
Main duties of the job
The post holder will manage a clinical service unit or clinical support unit, comprising a number of specialties or support services supporting the Clinical Director, the post holder will be responsible for the overall delivery of service, quality, financial and other targets as determined by the Executive Directors. In partnership with the Clinical Director, the post holder will be responsible for business, workforce and financial planning within his/her own unit, and will work closely with other managers and clinicians to support Trust-wide objectives.
For further information about this role, please contact Andrew Alldred, Clinical Director of MMPS CSU or Ruby Ali, Director of Operations
About us
Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All our actions and endeavours will be guided and evaluated through these values
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Job description
Job responsibilities
In partnership with the Clinical Director, responsible for the management of identified clinical and/or related services within a unit
Manage the performance of the unit against key targets and measures
Ensure that resources are deployed effectively and that robust processes are in place to support the provision of efficient, high quality, services
Responsible for relevant capital programmes and associated budgets
Ensuring Staff, Patient & Public involvement in service development
Developing and sustaining capacity and capability in the unit
Ensure that the clinical activities are appropriately recorded in order to maximise income opportunities related to service provision
Engaging on behalf of the unit with internal and, where appropriate, external stakeholders; promoting partnerships and co-operative working
Ensure business continuity and risk management arrangements are in place in the unit
Contribute to the delivery of Trust objectives
Proven leadership skills
Educated to degree level and evidence of continuing professional development
Evidence of successful operational management at a middle/senior management level
Knowledge and experience of a range of management disciplines, including some of the following - finance, people management, commissioning, risk management, performance management, service improvement and change management
Developed communication and facilitation skills
Personal resilience and ability to prioritise work to meet challenging deadlines through effective time/workload management
Experience of managing multi-stranded situations where there may be conflicts of opinions involving a wide range of stakeholders.
Ability to make judgements and decisions leading to resolution through effective negotiation/problem solving
Strong analytical skills; literacy, IT and numeracy skills with the ability to produce a range of documents or presentations for a wide variety of audience
Demonstrates a sound understanding of NHS priorities, including National, Local and Trust Targets
Comprehensive knowledge of NHS Improvement Plan and timescales for delivery
Sound knowledge and understanding of developing and presenting effective business cases.
Understanding of Standing Orders, Standing Financial Instructions and Clinical Governance arrangements
Capital and Corporate Planning procedures
Understanding of relevant National Service Frameworks, NICE guidance and other governance initiatives and how they impact on services in the unit
Understanding of key Policies and Procedures HR/Risk Management/Clinical Governance.
Commissioning, contracting and service agreements to include payment by results
Understanding of management and operational arrangements in the Trust and wider health community Clinical Commissioning Groups (CCGs), National Commissioning Board (NCB) and the Independent Sector.
In partnership with the Clinical Director, manage the performance of the unit, providing regular reports to the Chief Nurse/Deputy Chief Executive
Management of delegated pay and non-pay budgets and maintaining financial balance
Responsible for ensuring robust processes are in place for patient administration and to record and code activity within the unit, ensuring income is received.
Leads the development of business cases whether for changes to service, new equipment or new posts
Line management of designated unit staff, for example Business/Patient Service Manager(s)
Ensure regular and effective appraisal and personal development planning for staff who work in the unit
Leads service planning and strategy within the unit, engaging with Clinical Director, Head of Nursing (or equivalent) and corporate functions
Ensures the involvement of patients, staff and other stakeholders in service planning and development including communicating major change to staff and other stakeholders
Responsible for ensuring that local and national policies are properly and consistently interpreted and implemented within the unit
Responsible for agreeing and delivering Service Level Agreement contracts in conjunction with corporate services and other stakeholders
Develop management capability within the team, providing supervision, coaching and mentorship to others and supporting managers in this process
In partnership with the Clinical Director and Head of Nursing (or equivalent) responsible for ensuring that conduct, poor performance/capability and grievance issues are addressed within the unit in line with Trust policy.
Responsible for co-ordinating and maintaining the unit risk register and agreeing actions plans to manage risks
Work with the Clinical Director and Head of Nursing (or equivalent) to ensure complaints relating to services are managed within local and national standards and action plans are agreed, implemented and monitored to ensure learning within the unit and wider Trust
Responsible for ensuring Serious Untoward Incidents or other serious incidents are reported, investigated, resolved and recorded in line with policy
Works jointly with Clinical Director, Head of Nursing (or equivalent) and other clinical staff to ensure there is a clinical audit programme in place. Identify areas of practice that are to be subject to clinical audit in conjunction with the Clinical Director and Head of Nursing (or equivalent) and delegate appropriate resources to undertake this work
Support the Head of Nursing (or equivalent) in ensuring that the Patient & Public Involvement Initiative is implemented within the unit
Identifies and leads projects to modernise and improve service delivery and patient access. Ensure service is managed and supports the most effective patient pathways working with other services to secure a whole systems approach to patient care
Take part in the Senior Managers on call rota, ensuring that senior managers and clinicians within the unit are equipped to act in the event of MAJAX
Lead specific project work as directed by the Chief Nurse/Deputy Chief Executive and support others within the unit in this process
Deputise for the Chief Nurse/Deputy Chief Executive as directed
Contribute to Trust-wide policy and/or policy development as delegated by the Chief Nurse/Deputy Chief Executive
Health and Safety/Risk Management
All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system.
Agrees and co-ordinates actions with other units to ensure co-operative working, between bed-holding and clinical support units
Uses highly developed influencing and collaboration skills in service planning and works closely with senior finance managers and budget holders to ensure that financial plans are developed and delivered within agreed budgets.
Uses interpersonal, organisational and communication skills to manage unit performance and staff
Develop successful working relationships with internal and external customers, commissioners, educational and charitable institutions, and service providers
Communicates highly complex, sensitive and contentious information to a multidisciplinary team, changes to services, staffing levels or ways of working where there are barriers to acceptance and a significant degree of hostility. Highly developed interpersonal and communication skills are required to motivate, empathise with and reassure staff, patients and carers in these situations.
Communicates with staff and other stakeholders in situations where there will be significant hostility, antagonism and resistance and using the highest level of communication skill will be required to manage and reconcile these conflicting and opposing views, for example, in major change management situations
The post holder will be require to deliver highly complex, sensitive and contentious information to senior managers, Board members and external stakeholders, including on occasions, the press, in situations when messages, open to challenge, will need to be delivered.
Active involvement with clinical Networks
Infection Control
The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment.
Equality and Diversity
The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
Patient and Public Involvement
The Trust has a statutory duty to involve patients and public in evaluating and planning services. All staff have a responsibility to listen to the views of patients and to contribute to service improvements based on patient feedback.
Training and Personal Development Continuous Professional Development
The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development
Respect for Patient Confidentiality
The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.
Person Specification
Qualifications
Essential
1. Educated to degree level or equivalent professional qualification Continuing professional development
Desirable
2. Management qualification or post graduate diploma. Masters degree
Experience
Essential
3. Experience of successful operational management at a middle/senior management level
4. Demonstrates ability to develop and utilise effective professional networks
5. Operational and business planning and implementation and options appraisal.
6. Management of staff from a range of professional and occupational backgrounds
Desirable
7. Preparing strategic plans
8. NHS management experience
9. Demonstrates evidence of innovation in the provision of services
Skills & Behaviours
Essential
10. Knowledge of workforce planning principles and practice
11. Sound understanding of the NHS plan and modernisation agenda.
12. Comprehensive knowledge and practical understanding of financial and commissioning frameworks. Understanding of PBR and its impact Capacity planning, managing waiting lists and developing business cas
13. Knowledge of performance management principles and practice
14. Strong negotiation and influencing skills
15. Self management, demonstrating resilience
16. Fair, honest and consistent in approach
17. Working well under pressure of time and resources
18. Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation
Desirable
19. Knowledge of Connecting for Health
20. Knowledge and application of key policies and procedures to include access targets; Booking and Choice; Health and Safety; HR Guidance and National Service Frameworks
21. Excellent presentation skills using a range of techniques, software and equipment
Other Criteria
Essential
22. Excellent change management skills including service reconfiguration.
23. Ability to lead service redesign projects
24. Proven track record in the development and delivery of business plans and business development cases
25. Ability to anticipate problems, appraise risks and make effective decisions
26. Ability to broker agreements across organisational boundaries to deliver agreed pathways and processes
27. Ability to anticipate problems, appraise risks and make effective decisions
28. Analytical skills, literacy and numeracy. Ability to analyse highly complex data and formulate reports.
29. Able to communicate in a highly complex service relating information to senior managers and external customers.
30. Ability to lead highly complex multidisciplinary teams based on different sites across the organisation.
31. Manage clinical and business risks developing action plans to improve performance.