Job summary We are actively promoting flexible working options, helping you to manage a work / life balance. An exciting opportunity has arisen at St Lukes Treatment Centre for an Admin Manager. In addition to having effective interpersonal skills, you will be adept at both working as part of a team and able to act on your own initiative. You will also be an effective communicator with excellent organisational skills. You will line manage a designated staff group on site and work closely with both Operational and Clinical Teams to provide an excellent service. You will become part of a talented, passionate team of people, and will enjoy one of the most competitive and flexible benefits packages offered by any employer in the UK. On top of your basic salary, you will receive at least 27 days' holiday each year, plus a range of other benefits including occupational health and counselling services. As an Admin Manager it will be your responsibility to ensure that your behaviour and values reflect those of UHL. The post holder will need to be flexible as they may be required to undertake cross site working to meet the needs of the service. At present hours are worked over a 5 day working week. Normal working hours for the department are between 8am and 5pm; however, flexibility will be required to work between the hours of 7.30 am to 7.00pm on certain days Main duties of the job Ensure policies / procedures are in place Line management of operational staff Day to day trouble shooting and solution finding Integrated with wider Community operational and admin team Work closely with both Clinical and Operational teams on a daily basis and future planning to provide a safe and efficient service About us Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals: high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all: we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust: http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/ Date posted 20 January 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year per annum Contract Permanent Working pattern Full-time Reference number 358-687333-CSI-BC Job locations St Lukes Treatment Centre Leicester Road Market Harborough LE16 7BN Job description Job responsibilities To line manage designated administration staff within the agreed site/s. Facilitate the continuous provision of high quality administrative support to medical/healthcare professionals, service users and UHL in the Community Management. Work closely with the Service Manager in providing leadership, direction and support to administrative staff, whilst developing effective working relationships, efficient practices and a motivated workforce. Support the Service Manager in the management of outpatient waiting lists in compliance with local, regional and national targets, policies and initiatives Please see job description attached for more detail and information. Job description Job responsibilities To line manage designated administration staff within the agreed site/s. Facilitate the continuous provision of high quality administrative support to medical/healthcare professionals, service users and UHL in the Community Management. Work closely with the Service Manager in providing leadership, direction and support to administrative staff, whilst developing effective working relationships, efficient practices and a motivated workforce. Support the Service Manager in the management of outpatient waiting lists in compliance with local, regional and national targets, policies and initiatives Please see job description attached for more detail and information. Person Specification Training & Qualifications Essential Educated to A level standard or equivalent Management qualification or equivalent demonstrated by current working experience Desirable CLAIT (or similar qualification) Experience Essential Minimum of two years' experience of working with clinicians and multi-disciplinary teams Experience of managing waiting time targets Direct line management of non-clinical staff Desirable Experience of budgetary management Communication & Relationship skills Essential Effective communication and negotiation skills Ability to motivate and enthuse otherssssssssss Self motivated and able to act on own initiative Desirable Ability to deal with concerns/complaints effectively Analytical and Judgement skills Essential Ability to work without close supervision Ability to analyse and interpret data Ability to prioritise conflicting demands on resources to deliver challenging targets and meet deadlines Desirable Statistical skills Planning and Organisational skills Essential Ability to prioritise workloads and schedules Flexibility Essential Ability to be flexible to work between the hours of 7.30am and 9.00pm over a 5-6 day rota which may progress to 7 days and to cover across localities Car Owner/driver Ability to work across all Alliance sites Person Specification Training & Qualifications Essential Educated to A level standard or equivalent Management qualification or equivalent demonstrated by current working experience Desirable CLAIT (or similar qualification) Experience Essential Minimum of two years' experience of working with clinicians and multi-disciplinary teams Experience of managing waiting time targets Direct line management of non-clinical staff Desirable Experience of budgetary management Communication & Relationship skills Essential Effective communication and negotiation skills Ability to motivate and enthuse otherssssssssss Self motivated and able to act on own initiative Desirable Ability to deal with concerns/complaints effectively Analytical and Judgement skills Essential Ability to work without close supervision Ability to analyse and interpret data Ability to prioritise conflicting demands on resources to deliver challenging targets and meet deadlines Desirable Statistical skills Planning and Organisational skills Essential Ability to prioritise workloads and schedules Flexibility Essential Ability to be flexible to work between the hours of 7.30am and 9.00pm over a 5-6 day rota which may progress to 7 days and to cover across localities Car Owner/driver Ability to work across all Alliance sites Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals of Leicester NHS Trust Address St Lukes Treatment Centre Leicester Road Market Harborough LE16 7BN Employer's website https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)