Summary Package Description As one of the UK's fastest growing independent businesses you'll be joining a company where people are at our core and the opportunity to develop your career is endless. We offer fantastic learning and development programmes and the ability to gain qualifications whilst supporting you all the way We understand that the health and wellbeing of our employees is vital so we've just launched our brand new benefits programme which includes the important things like private healthcare and enhanced parental leave, ways to save money and the opportunity to spend your birthday doing something special to you rather than working The role will involve working Monday to Friday, 37.5 hrs a week and we offer a hybrid working pattern Please note, we expect all staff to share our commitment of safeguarding and promoting the welfare of children/young people so an enhanced DBS disclosure will be sought by the company Job Introduction We are looking for a detail-oriented and organised individual to join our team as a Payroll and Pensions Administrator Apprentice. In this role, you will be responsible for supporting the smooth processing of payroll and pension administration, ensuring accurate record-keeping, and assisting with a variety of administrative tasks. The ideal candidate will have excellent communication skills, attention to detail, and the ability to prioritize and manage multiple tasks effectively. Main Responsibilities Payroll Administration: Complete statutory forms such as SSP1, SMP1, and SPP1 as required. Support the processing and onboarding of new employees. Input new starter details and P45 information into the payroll system. Assist with tracking and chasing overpayments via email, ensuring the data is up to date in the tracking system. File payroll-related documents via the internal email system and manage physical paperwork. Support the payroll team in processing payroll and other payroll-related tasks as needed. Answer incoming calls and resolve payroll-related queries or triage to the appropriate team member. Respond to email queries regarding payroll matters, resolving them where possible or triaging as necessary. Pensions Administration: Provide administrative support to the pensions team with day-to-day tasks. Answer incoming calls regarding pensions, resolve issues when possible, or triage to the relevant team. Respond to pension-related email queries, resolve them where possible, and file information into the correct locations. Prepare and process data for submission to various pension funds. Perform data cleansing tasks and cross-check pension files for accuracy and consistency. The Ideal Candidate Skills and Qualifications: Strong attention to detail and accuracy. Good organizational and time management skills. Effective communication skills, both written and verbal. Ability to handle sensitive and confidential information appropriately. Knowledge of Microsoft Office, particularly Excel and Google docs and email Strong problem-solving and analytical skills. This role is subject to an Enhanced DBS check.