Service Improvement To develop strategies, processes and policies that promote best practice in recruiting and supporting volunteers and assist clinical staff in providing a positive experience for our volunteers. To work with service user and carer networks, local communities, professional bodies, and voluntary organisations among others, to recruit involvement volunteers and to identify potential placement opportunities To provide individual, group support and opportunities to feedback to people who volunteer within our Trusts services. Maintain and develop the volunteer induction programme, including coordinating and delivering regular induction days. To ensure involvement members who volunteer undertake any relevant training that will help to support them in their role. Provide day to day advice and support to volunteers and placement providers. This includes mapping out suitable activities and opportunities within the Trust. Communication To be a designated Deputy to the Team, taking on all operational management duties and budget responsibilities in the absence of the Team manager To work closely with the senior management teams for each service line to identify promote and support involvement / volunteering opportunities. To keep in regular contact with involvement volunteers and co-ordinate regular feedback sessions with involvement volunteers. To assist with the planning and facilitation of networks and meetings as required. To prepare appropriate public/marketing information, including update of the external and internal websites. Ensure the smooth running of involvement volunteering, to include updating and liaising with Human Resources, Service lines, Partners, Stakeholders, Volunteers, Management, and other relevant agencies and departments. To provide ongoing support to ensure the success of involvement activities/ volunteering opportunities. To maintain accurate data including overseeing the volunteer database (currently ASR) and the provision of regular monitoring and/or update reports to NHS England and for Governance within the Trust. To work closely with the senior management teams for each service line to identify promote and support involvement / volunteering opportunities. Using feedback and experiences to inform learning and improve clinical work, whilst protecting peoples confidentiality With direction from the Deputy Head of Coproduction & Involvement - to represent Involvement at relevant public and policy events, conferences and seminars. To coordinate appropriate events/activity/promotions that demonstrate and acknowledge the value that volunteers have within our organisation e.g. National Volunteers Week, Room for Reward awards Governance Contribute to continual safety and quality improvement activities whilst using available resources effectively and efficiently. Demonstrate an awareness of the audit process within the clinical governance framework and the relevant standards that are required and monitored within the team. As a member of the Involvement Team to work within all Trust policies and procedures. To support coordination and oversight of operational procedures around day-to-day organisation of the team - budgets / AL /policies/ ordering of supplies Supervision & Training To provide individual and group support and supervision to involvement volunteers and/or workstream staff. To facilitate involvement volunteer training sessions To ensure involvement volunteers undertake any relevant training that will help to support them in their role. To assess the needs of services and service users and match involvement volunteers appropriately. Provide day-to-day advice and support to involvement volunteers. This includes mapping out suitable activities and opportunities within the trust. Utilise supervision and appraisal sessions with line manager to prioritise and evaluate work, receive feedback and assist with own personal development Participate in training as agreed with the line manager. To provide effective guidance, supervision and development reviews for involvement volunteers. To deputise for the Involvement Project lead as / when necessary. To supervise / line manage junior staff as directed by the Deputy Head of Coproduction & Involvement. To contribute to events that support and promote the Lived Experience Workforce at SWLSTGs.