Technical Support Analyst
About the Role
Are you a seasoned IT professional with expertise in retail and hospitality technologies? Our client is looking for a Senior Support Analyst to take the lead in managing and supporting a wide array of technical systems, including EPOS, POS, kiosks, digital displays, and more.
This is a pivotal role where you will act as the escalation point for complex technical issues, working closely with a team to deliver exceptional support and ensure seamless operations. Based onsite in Hemel Hempstead, you’ll be at the heart of a fast-paced environment that values your expertise and leadership.
Key Responsibilities
* Serve as a subject matter expert for EPOS, POS systems, kiosks, digital signage, and other retail and hospitality technologies.
* Lead the troubleshooting and resolution of complex hardware, software, and network issues.
* Mentor and guide junior team members, fostering knowledge sharing and skill development.
* Manage escalations and work closely with vendors and partners to resolve high-priority issues.
* Oversee system updates, maintenance schedules, and the deployment of new technologies.
* Analyse recurring issues and recommend proactive solutions to enhance system reliability.
* Document resolutions and provide strategic insights to improve support processes.
What We’re Looking For
* Extensive experience in a support role, with a strong background in retail or hospitality IT environments.
* Deep technical knowledge of EPOS, POS systems, kiosks, and digital displays.
* Proficient in Windows operating systems, networking, and device configuration.
* Strong analytical and problem-solving skills with a proactive approach to challenges.
* Excellent communication skills and the ability to work effectively under pressure.
* Leadership qualities with the ability to mentor and develop team members.
* Flexibility to work onsite in Hemel Hempstead, 5 days a week.
What We Offer
* A competitive salary and comprehensive benefits package.
* The opportunity to lead and influence the technical support function.
* Exposure to cutting-edge technologies in a dynamic and rewarding environment.
* Clear pathways for career advancement and professional development.