Rotherham Doncaster and South Humber NHSFT
Aspire Drug and Alcohol Services are provided in partnership by Rotherham Doncaster and South Humber NHS Trust (RDaSH) and The Alcohol and Drug Service (ADS). We pride ourselves on being innovative and forward thinking, and work closely with the recovery communities we serve to provide flexible, responsive services, which offer the best possible recovery outcomes for all our service users.
To provide a comprehensive administration and clerical support service to an identified pathway within Aspire. This includes the organisation of clerical workload, management of medical records and related documents, receptionist and call handling duties, working over four base points.
The post holder is expected to work across three base points on a weekly basis, including a late night shift once a month, working 11-7 on either a Monday or Thursday.
Main duties of the job
1. Communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact with patients, visitors, other Trust staff and external agencies.
2. Create and maintain up to date computerised patient records and recall systems on SystmOne.
3. Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so.
4. Provide an efficient and timely photocopying and scanning service to the team.
5. Maintain, scan and file paper records and information as appropriate, in line with records management principles.
6. Assist in the production of high quality documentation, using Microsoft Word and SystmOne, including confidential letters, non-accidental injury reports, case conference reports, housing reports etc.
7. Liaise between clients, professional staff and other multi-agency partners as required.
8. Deal with telephone enquiries in a courteous and efficient manner, recording messages as per agreed systems and escalating as per protocols.
About us
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected. We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services. We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation.
Person Specification
Qualifications
* RSA stage II typing/word processing or equivalent
* Business Admin Level 2 or 3
Experience
* Experience of using Microsoft Office applications
* Experience of reception duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Rotherham Doncaster and South Humber NHSFT
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