This is a great opportunity to take on the next steps in your hospitality career and lead a Food & Beverage team with Surya Hotels, reporting to & working with the hotels' management team to maximise guest experience. In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.
Surya Hotels is one of the UK’s leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties, situated in some of the UK’s most idyllic settings, from historic Suffolk and Norfolk towns, Essex City or coastal resorts to picturesque Surrey villages.
Our hospitality family has a ‘best in class’ ethos to exceed our guest expectations; creating experiences that embrace our heritage locations, our people and the communities we work within.
We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our ‘See-you-again-soon’ Goodbye.
Stay. Explore. Discover.
To be a successful Shift Lead/ team leader you will need;
* Proven experience as part of a Food & Beverage Team, a leadership role is advantageous
* Thirst to drive and improve standards across all areas of our food and beverage areas, with an eye for detail- delivering best in class experiences with personality and warmth
* Ability to lead, inspire, train a team, helping maintain high standards whilst being fair and consistent
Now you know what we are looking for in a Shift Lead/ Food & Beverage Team Leader, below is what we offer you:
What we offer our Shift Lead/ Team Leaders:
* Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
* WageStream – we offer the ability to access your wages as you earn them, or save as you earn too!
* Discounted meals & stays across all of the groups hotels around the UK- up to 50% off!
* A development programme to continue your rise to becoming a “Hospitality Superstar”- We love to promote from within our teams - including apprenticeships, accredited and professional training.
* Bike to work scheme
* Flexible working hours
* Increasing Annual Leave
* Inclusion in Tronc scheme- increase your earnings significantly through service charge!
In return we ask you to:
* Lead service from the front - taking guests orders, serving food and drinks, taking payments and giving great service to customers
* Meet all site standards of service & lead the team to do the same leading to a great guest experience.
* Have a good understanding serving coffees, alcohol and wine to both a bar and restaurant environment.
* Open and close shifts, including cash ups and end of day sign offs
* Aid in developing & mentoring the Food & Beverage team to deliver great service.
* Be willing to continue your development with both in-house and external training sessions.
As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!
Stay. Explore. Discover.