We'd love to hear from you if you are:customer focused with an understanding of the importance of great servicea team player, but also can work on your own initiativewell organised and adaptablewilling to learn new skillshave a positive attitude Welcome & Service Assistant/Cynorthwyydd Croeso a GwasanaethThe four coastal car parks are vital hubs, offering visitors easy access to pristine beaches, the Wales Coast Path, and the many treasures of the wider area. Additionally, the visitor centre, Porth y Swnt is a welcoming gateway, inspiring visitors to explore Llŷn.Reporting to the Welcome Manager, you'll work as part of a dedicated team across these beautiful locations. Together, you will play a key role in ensuring that every visitor has a fantastic experience.The Llŷn Peninsula is an area of outstanding natural beauty, rich in culture, history and wildlife. The National Trust is proud to protect over 20 miles of this coastline, ensuring that its beauty and heritage are preserved for generations to come.Please see the full Welsh advert attached.In this role, you’ll provide exceptional all-around customer service. You’ll handle queries with ease, guide visitors to everything they need and help set them up for a memorable day.As Europe’s largest conservation charity, we work hard to raise vital funds to care for the heritage in our trust. You'll play a key role in achieving membership recruitment targets and managing payment processes in the car parks.Additionally, you’ll maintain high standards of cleanliness and presentation across our sites, including cleaning toilets and conducting regular litter picks.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust properties for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most locations Click here to find out more about the benefits we offer to support you.Closing Date: 16th March 2025 Interview Date: 20th March 2025To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 160590IRC160590PwllheliFixed Term p/t (until 21/09/25)Ends: Mar 16th 179.2 mi from BasingstokeAs a Welcome and Service Assistant, you’ll be the friendly face that greets our visitors, providing a warm, cheerful welcome and sharing information about our sites and the important work we do. You will ensure every visitor has an enjoyable and memorable visit. In this role, you’ll work across four coastal car parks at Porthor, Porthdinllaen, Llanbedrog, and Aberdaron, as well as our visitor centre, Porth y Swnt.This is a fixed-term contract until 21/09/25 where you will be expected to work from 10am to 4pm, up to five days a week including most weekends and bank holidays. This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.Due to Llyn being in a rural area, please think about how you'd be able to get here for work, before you apply for this job.Please note that the ability to converse fluently in Welsh and English, is essential for this role.We’re currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2025.Fel Cynorthwyydd Croeso a Gwasanaeth, chi fydd yr wyneb cyfeillgar a fydd yn cyfarch ein hymwelwyr, gan roi croeso cynnes a llon iddynt, a rhannu gwybodaeth am ein safleoedd a’r gwaith pwysig a wnawn. Byddwch yn sicrhau bod pob ymwelydd yn cael ymweliad difyr a chofiadwy. Yn y swydd hon, byddwch yn gweithio ar draws pedwar maes parcio arfordirol ym Mhorthor, Porthdinllaen, Llanbedrog ac Aberdaron, yn ogystal â’n canolfan ymwelwyr, Porth y Swnt. Mae hwn yn gontract cyfnod penodol hyd at 21/09/25, a bydd disgwyl i chi weithio o 10am i 4pm, hyd at bum diwrnod yr wythnos, gan gynnwys y mwyafrif o benwythnosau a gwyliau banc. Gan fod Penrhyn Llŷn yn ardal wledig, gofynnwn i chi ystyried sut fyddech chi’n cyrraedd yma i'r gwaith, cyn eich bod yn ymgeisio am y swydd. Noder, mae’r gallu i gyfathrebu'n rhugl yn y Gymraeg a’r Saesneg yn hanfodol ar gyfer y swydd hon.Rydym wrthi ar hyn o bryd yn cwblhau ein proses adolygu cyflogau ac mae’n debygol y bydd y cyflog hwn yn cynyddu ar 1 Ebrill 2025.Llyn Peninsula, Rhiw, Pwllheli, LL53 8ABCompliance.Eligibility to Work in the UK11.64 per hour