Revenue Assistant - Ref: RT08124 £27,803 to £32,076 per annum (pay award pending) 2-year fixed-term contract Walsall Council are looking to recruit a Revenue Assistant, within the Revenues team on a 2-year fixed term contract. The successful candidate would deal with all aspects of Council Tax Including keeping records up to date and accurate (granting of all relevant discounts, exemptions, etc.) and dealing with the recovery and enforcement of unpaid taxes. Specific duties will include: To establish liability, entitlement to exemptions, discounts and relief's in accordance with legislation, regulations and case law. To negotiate arrangements in line with the payment arrangement policy and determine appropriate course of action to collect and recover local taxes. To contribute to the continuous improvement of performance in the administration of council tax and business rates. To respond accurately to routine correspondence, including emails, using Plain English and within specified timescales. To liaise with other sections, services or external agencies/organisations, e.g., Valuation Office Agency, Citizens Advice Bureau, Enforcement Agents etc. You should have excellent literacy and numeric skills including mathematics and English to GCSE or equivalent and experience of working in a customer service environment. Experience of working in a council tax and or debt collection environment would be preferable but not essential. View Job Description & Employee Specification Closing date for applications: 15 November 2024 This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The postholder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English. For this role the successful applicant must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements: Identity Check National and Immigration Status Employment History Form (last 3 years) - attached Disclosure Scotland check/verification of Criminal Record (unspent convictions only) - At this stage you will be requested to complete an application. In order that the interviewing officer may verify the required documentation to process the check, you are requested to produce at interview a number of documents as detailed on the attached list. Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them.See our Information for Applicants leaflet for further information. We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.