Castlefield Recruitment are currently recruiting an Income Housing Officer for a housing association based in Merseyside. The role is on an initial 3-month contract with the possibilty of extension or to be made permanent. This position will have a mixture between site visits and office attendance and paying between £20 - £23 per hour via umbrella agency.
The role:
* Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears.
* Managing the arrears process in compliance with group Policies and procedures.
* Identify support needs of our customers, offering basic welfare advice / guidance and making referrals to or signposting to external agencies.
* Ensure that appropriate legal action is taken to recover debt
* Engaging with external agencies, e.g. local authorities, Department for Works and Pensions, when required.
* Responsible for new and existing tenancy sign ups in accordance with the organisation’s lettings policies and procedures
* Support customers with changes to their tenancy
The person:
* Previous experience in social housing management
* Good knowledge of rental income collection and an understanding of legal processes relating to income collection
* Excellent communication skills
* UK valid driving licence and driver
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